• Report:  #21830

Complaint Review: Purrfect Auto Service #48 - Lake Forest California

Reported By:
- Mission Viejo, CA,

Purrfect Auto Service #48
20751 Bake Parkway Lake Forest, 92630 California, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I took my car to Purrfect Auto Service #48 located in Lake Forest, CA. I needed a smog check on my car. I chose to stay while the mechanic was doing the test. I saw him manipulating the equipment and I refused to pay for it. I was coerced into paying just to receive my car. No retest was suggested and I was told that if I took my car to another repair shop and the car passed I would be reimbursed.

The very next morning I took my car to another facility and after it passed I went back to get my refund. The obnoxious representative (Mohamed Azim) made fun of me and said that he will not give me my money back since I could have fixed the car since last night.

Later I did some research and discovered that since 1996 the California's Bureau of Automotive Repairs has caught 15 Purrfect Auto Service shops selling unnecessary repairs during an undercover investigation. Ten of the shops had their state licenses permanently revoked. #48 probably felt that I would be an easy, profitable target for additional services and when he saw that I did not appreciate being taken for a ride he treated me like a second class citizen.

I felt that he had a problem also with my origin and because of it felt justified doing what he did. I felt ripped off and outraged because instead of admitting the obvious and apologize, he called the police and made me pay. Since the police could not help me I reported them to the Consumer Affairs. Although the BAR could not help me with this matter fully, the representative did urge them to return my money but the Check is still in the mail and he is playing with the Bureau as he played with me.

I guess every penny counts, no matter how these people get it.


Mission Viejo, California

1 Updates & Rebuttals


Lake Forest,Ca 92630,
Purrfect Auto store # 48

#2Consumer Comment

Tue, May 27, 2008

The owner of this store at the time this rip off report was filed has since gone out of business. This store was closed down in the summer of 2007.A new entity purchased a franchise from the parent company and opened a new purrfect Auto at this old location on October 1st 2007. This response is being filed to alert the public that the store is under the ownership and management of new individuals who have a combined and very reputable background of at least 100 years in the auto repair industry.

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