- Report: #1479089
Complaint Review: Public Storage Arlington Expy Jacksonville Fl - Jacksonville Florida
Reported By:
Steve -
jacksonville beach, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Public Storage Arlington Expy Jacksonville Fl
6333 Arlington Expy Jacksonville, 32211 Florida, United States
Phone:
9047017201
Web:
N/A
Categories:
Business Rating:
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Public Storage Arlington Expy, Jacksonville, Fl Very expensive so called free rent. They lied to me these storage units are rat infested dump Jacksonville Florida
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I rented from this company online. When I showed up it turned out the unit they rented me online didn't even exist much less available. I had a trailer full of equipment and it was going to be a holiday weekend I was stuck. They put me in a very hard to get to unit that I could barely fit my trailer in front of in the very back.
Then the fun started. They told me I had a past due amount of $48 that I had to pay upfront. I had no idea what this was for and ether did the staff but regardless if I want to unload it must be paid first. Then there was a service charge, lock charge, insurance charge and taxes to pay to receive my advertised first-month free rent.
The storage unit was a nightmare with unfinished walls and a few odd shaped scraps of sheetrock slapped on here and there. There was dirt, leaves and trash on the floor and mold and mildew everywhere. Rats had chewed their way into the unit several times and there was just a light bulb hanging from bare wires with some kind of material oozing from the ceiling .
Phone calls to management after the weekend produced no help on the condition of the unit but two weeks later I received a check for a partail refund of the $48 mystery money owed when I moved in. No explanation was ever given and the check listed no reason for it to be sent to me so I guessed it was for the fake billing at move-in.
At the end of my 30 days I was moving out and I was told that there was no reason to finish up on a Sunday I had until Monday to move out
Monday morning at 6 am I was notified I now owed a new $33 fee for being late and they had locked me out.
I called but could get nowhere I was just transferred from one robot to another. I went to the property and was told I not only had to pay the $33 late fee to get into my storage unit but also the months rent and there would be no refund of any unused days or I could have no belongings auctioned off my choice
