• Report:  #3492

Complaint Review: Professional Restoration - Denver Colorado

Reported By:
Sun, October 01, 2000

Professional Restoration
W. 2nd Ave. Denver, Colorado, U.S.A.
Builders & Contractors
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In March damage was done to my basement by a backed up sewer. The insurance company suggested Professional Restoration to do emergency cleanup and repair in the basement. The estimator worked with me to get costs to something I could afford, with me doing enough of the work that the removal of the old tile (which was not covered by insurance) could be done and I could get all the repairs done in the basement. This set work back by about two months.

The company then fooled around for another 2 1/2 months before telling me they would not do the work because my garage smelled (this I have been trying to remedy since a year ago, at least). The problem is that they charged an amount approximately equal to the amount quoted if the repairs were done.

They have charged for boxes at $5.50, though I had said if they were to be charged for I would get the ones I had been getting for $.99, plus they charged for twice the amount of boxes used. They charged 2 extra hours labor (total overcharge of $158) for helping me move things in the basement. They charged $680 for fire restoration and $247.50 for water restoration when no restoration was done.

The charges all went to the insurance company, but I have now been left without enough money to repair the damages. The only thing this company did was arrange to have the tile removed and arrange for a storage container which was here for two months longer than necessary because of their timing.

1 Updates & Rebuttals


Professional Restoration is in the business of providing high quality fire and water damage restoration services on an emergency basis.

#2REBUTTAL Owner of company

Mon, May 19, 2003

Professional Restoration prides itself at providing its services in conformity within industry standards and at reconginzed industy rates. The Management at Professional Restoration first discovered this anonymous complaint some 2 1/2 years after it was purportedly logged onto this website. Professional Restoration also notes that the website sponsor does not purport to vouch for the accuracy of any of the complaints posted on this site. However, because this is a public website, and because this complaint will apparently be listed in perpetuity, Professional Restoration would like to respond. Unfortunately, because of the vagueness of the anonymous complaint Professional Restoration is unable to identify the customer or job referred to on this website. Without more information, Professional Restoration is unable to respond with any detail, except to say that the allegations in this anonymous complaint are not consistent with Professional Restoration's business practices nor with Professional Restoration's reputation. The author of this anonymous complaint did not contact Professional Restoration directly, rather used this website as a vehicle to vent. If anyone, including the author of this complaint, have any questions about our business, we encourage you to contact us at (303) 922-4001.

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