- Report: #71647
Complaint Review: Privacy Plus - Internet
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Author Not Confirmed
Why?
Privacy Plus
PrivacyPlus.com Internet, U.S.A.
Phone:
877-906-9072
Web:
N/A
Categories:
Business Rating:
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PrivacyPlus ripoff, dishonest, Billed my checking accnt., has no record of same, keep getting runaround. Internet
Subscribed to PrivacyPlus in order to obtain current credit report and have them monitor credit in order to catch discrepancies. They obtained billing information from Compuserve and my account was billed initial $1.00 fee. Was to receive membership ID number and passcode in order to search needed information. Did not hear from them; however, on-line check of bank account verifies that payment was billed and received.
Contacted PrivacyPlus four times via e-mail. Each response indicated that they could find no record of enrollment or payment. Provided needed information each time.
Today I was finally given a number to call in order to speak with customer relations rep. Made call, representative still could not find any records. Transferred to a supervisor who asked the same questions as the representatives. Then asked for my credit card number. Was told that I had to fax them a copy of my bank statement. This made me suspicious for they should know how to contact my bank. I had sent them a copy of the on-line bank statement's debit entry for their payment. Did not want to send an entire bank statement.
Had also told them that I am recovering from torn knee cartilage and could not get around to either the bank or to a fax machine. Supervisor said there was nothing more he could do and ended conversation. Have alerted Compuserve and am now writing this report so that, hopefully, no one else has such an experience.
Barbara
Albuquerque, New Mexico
U.S.A.
Contacted PrivacyPlus four times via e-mail. Each response indicated that they could find no record of enrollment or payment. Provided needed information each time.
Today I was finally given a number to call in order to speak with customer relations rep. Made call, representative still could not find any records. Transferred to a supervisor who asked the same questions as the representatives. Then asked for my credit card number. Was told that I had to fax them a copy of my bank statement. This made me suspicious for they should know how to contact my bank. I had sent them a copy of the on-line bank statement's debit entry for their payment. Did not want to send an entire bank statement.
Had also told them that I am recovering from torn knee cartilage and could not get around to either the bank or to a fax machine. Supervisor said there was nothing more he could do and ended conversation. Have alerted Compuserve and am now writing this report so that, hopefully, no one else has such an experience.
Barbara
Albuquerque, New Mexico
U.S.A.
1 Updates & Rebuttals
LeAnn
LaurelSprings,New Jersey,
U.S.A.
STOP THE RIP-OFFS
#2Consumer Comment
Mon, January 03, 2005
On Sunday January 2,2005 I called the bank to check my records. I was totally annoyed when I found out that "PRIVACY PLUS" had taken from my account $179.95. First of all I never ever heard of privacy plus, second of all what gave AOL the right to give my credit card number to this rip off company, and third of all what the hell gave privacy plus intentions on taking money out of my account without consulting me as the card holder first. The answer I received from Privacy Plus when asked what kind of company are you and who gave you any right to just take money from my account without permission was appauling. The answer I received was you have benefits with us through AOL. I never had any benefits through anyone other than my company and Privacy Plus blamed AOL for the benefit factor. That still gives these fraudulant people no right what so ever of going into my account and trying to take one over on me. I told the joker whom I was talking to that he has 24hrs. to put the money back into my account.He told me I had no right to yell at him and that the money would be restored within a few business days. I then told him I had every right to yell and if he had money well worked for and taken from his account that he would yell also, and further more it was easy to take $179.95 out it better be d**n well easy to put it back in within 24hrs. Tomorrow at 1:30p.m. if the money is not in my account I will be making a visit to the bank and filing a fraud charge against this RIP OFF COMPANY. I have already talked to my bank and they will be there to assist me in this matter. Please do not have any connections with AOL as they are i feel even more of a rip-off than privacy plus and don't allow either organization to get away with these fraudulant acts as they must be stopped!
