• Report:  #1903

Complaint Review: PrimeCo Personal Communications - Houston Texas

Reported By:
- Chicago, IL,

PrimeCo Personal Communications
PO Box 770849 Houston, 77215-0849 Texas, U.S.A.
I have been a PrimeCo digital phone user for the better part of a year. While their phone service has been fine, their customer service and billing have been appauling! At the beginning of 2000

PrimeCo stopped itemizing on their bills. I called to inquire about this change and was told that a new policy had been adopted at the beginning of the year that require their customers to pay an additional service fee in order to recieve itemized bills. What this means is that PrimeCo customers will not know what they are being charged for without paying for it. I find this unacceptable. I asked to speak with a supervisor and was told by him that "there was nothing they could do". The supervisor said that I could file a complaint that would be put into their database and sent to the department that dealt with complaints (i.e...never to be heard from again). I asked for a phone number for that department so that I could actually speak with human being who could help solve my problem, and was told that he didn't have a phone number for that dept. It is so easy for them to over-charge all of their customers and no one would be the wiser. I would be more than happy to change phone companies, however, I'm an actress and my cellular phone number is on every resume I've sent out. It would mean my losing business if I have to change my phone nuber. I want to get the word out so that no one else gets sucked into the PrimeCo trap. I have already phoned my local Chicago news stations who have expressed an interest in the story. I am exhausting every avenue to get the word out. I hope this will help as well.

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