#2REBUTTAL Owner of company
Tue, March 19, 2002
The complaint against our company is from an unsatisfied consumer, but that is no reason to falsely accuse a company for following this consumer's contract provisions in not paying for the repairs to their vehicle's transmission. What this individual failed to mention in this report was that they had a chance to add the coverage for "Normal Wear & Tear" to their contract for this repair to be paid by our company but opted not to do so. They had a minimum of two opportunities to purchased this valuable rider protection for only $28.70 per year, failed to take advantage of it and then when their repair was properly denied for lack of coverage per their contract provisions, they were obvious mad about their own stupidity but decided to take it out on our company by filing this report. Unfair accusations made publicly without the complete facts shared with the many viewers of this web site. Extended Warranties are a valuable product if purchased properly and not to be used for known repairs that are needed to a vehicle prior to the purchase of the extended warranty.