This complaint is about carpeting in our homes bought through Premier floors of Phoenix. I have been in this brand new home since October 20, 1998. I am a winter visitor so have only lived here 9 months.
As soon as 3 months past after moving in we started seeing what we thought was wear on our carpet. I called Premier floors, they sent out an inspector who said it was dirt. I had it steam cleaned twice since and there appears to be flaws in the carpet.
They tell me I have to pay for another inspector, after having complained to others out here, I have a list of 20-25 thers who are having the same problems. There are 166 units in this complex, I thought that was quite a number.
When I phoned Premier with this I was put down. They asked me who I thought I was and where did I get off representing these people.
I have a list of the names and have had most of them call in their complaints and have only found one person who they are sending someone to look at her carpet. These carpets are all upgrades too, not just what the builder puts in.