- Report: #3370
Complaint Review: Pheonix Networks DSL - Nationwide
-
Author Not Confirmed
Why?
Pheonix Networks DSL
Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Pheonix Networks DSL no service idiots
I ordered DSL about 3 months ago. They said it would take at the most 2 months and that I would get IDSL(a slower version of DSL) because of the location of my apartment. I was fine with that and I gave them my credit card #.
Not one person has called me and given me an update about the status of my IDSL. I call my DEDICATED SALES REPRESENTATIVE(RYAN JENNINGS) and he said he would check on it and call me back the next day. Of course no phone call so I called a again and I was on hold for about 25 minutes and they said they would call me back once more and I gave them my new work number.
Well these idiots didn't write down my number and called my old work number, so I never got the message. I called again and they told me that they had no idea that I was getting IDSL and that a request was going to be put in today for Southwestern Bell to come out and check the lines. I called two days later and they said the report was just filed today. So I was pretty preturbed at this point and asked to speak to a supervisor, but of course no supervisor was there.
I have left a message with 4 customer service reps, my DEDICATED SALES REPRESENTATIVE(WHAT BULLSHIT), and even with the office of the president.
Not one person has called me and given me an update about the status of my IDSL. I call my DEDICATED SALES REPRESENTATIVE(RYAN JENNINGS) and he said he would check on it and call me back the next day. Of course no phone call so I called a again and I was on hold for about 25 minutes and they said they would call me back once more and I gave them my new work number.
Well these idiots didn't write down my number and called my old work number, so I never got the message. I called again and they told me that they had no idea that I was getting IDSL and that a request was going to be put in today for Southwestern Bell to come out and check the lines. I called two days later and they said the report was just filed today. So I was pretty preturbed at this point and asked to speak to a supervisor, but of course no supervisor was there.
I have left a message with 4 customer service reps, my DEDICATED SALES REPRESENTATIVE(WHAT BULLSHIT), and even with the office of the president.
