• Report:  #23180

Complaint Review: PepBoys Store #695 - Albuquerque New Mexico

Reported By:
- Estancia, NM,

PepBoys Store #695
1308 Juan Tabo Ne #695 Albuquerque, New Mexico, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Last year I purchased a fuel pump from the PepBoys store for my vechile. I purchased a fuel pump that has a lifetime garuntee. Upon purchasing the fuel pump I asked the sales associate if someting were to happen to the receipt would I still be able to exchange the product since it had a life time garuntee on it. The clerk told me there wouldn't be a problem since the store can identify their product.

Sure enough here I am a year later with a fuel pump that no longer works. I contacted the Store Manager on 6/21/02 and told him my situation. He asked me if I had a receipt, I told him that it had turned black on me and I threw it away because it was no longer legible. He basically told me that there wasn't anything he WOULD do, so I demand the District Managers phone number.

I contacted the District Manager for the Albuquerque area and told him everything that had transpired, from begining to end. He told me because I did not have a receipt there was nothing he could do. At that point I became very angery because of the false advertisement PepBoys had given me. What is the purpose of purchasing a product that has a lifetime garuntee on it when this company does not back its promise? I understand and realize the importance of retaining a receipt, but the receipt turned black.

I am not a dishonest consumer, I just want the fuel pump replaced so my car will run. Since I have been denied I am basically screwed out of driveing myself to work and mainly school where I attend in Albuquerque and I live in Estancia, which is an hour away. I no longer believe in the PepBoys promise and customer commitment and since I have been denied an exchange for a part that has a lifetime garuntee, I wiil take this matter beyond and outside of PepBoys.


Estancia, New Mexico

3 Updates & Rebuttals


North Carolina,

#2Consumer Comment

Thu, November 16, 2006

First of all you are right pepboys dont care about the consumer and most of them dont care about there self.Trust me I have been through a similar situation with them and that was very ignorant of him to say what he said to you.In the end he was probably paid to say all that.And how would you feel if someone done something like that to your wife or your child....I mean get a grip on life dude.


New Mexico,
sounds like a pepboys employee

#3Consumer Comment

Mon, May 08, 2006

yea that last poster sounds like a pepboys employee to me. shop at a store that have your warentee info in the computer for at least 20 years. so if your starter goes bad you give em your phone number and poof they say yep.. he bought a starter a ford bla bla bla on blabla day... heres your new one. bottom line... pepboys sucks.


New Jersey,
It just took a few

#4UPDATE Employee

Sat, July 27, 2002

Here's the scoop on the warranty deal. Due to the greedy people out there scavenging through junkyards collecting 'Prostart' batteries, alternators and starters, Pepboys has reworked their return and warranty policy. In the beginning you could walk in, we'd see the manufacturer's # and warranty it without a problem. Then along comes the rotten apple with a cart full of junkyard parts and wants new ones without a receipt. (Yes, they do exist) That's why they seriously follow policy now. In teh end the Manager has the authorization to override any warranty as we see fit, be it a valid one or not. My only suggestion is don't start out by complaining and being irate, if you speak to them as a normal human, alot of times we'll give you what you want/deserve, But if you come at us like an a*s, we can throw it right back at you. Remember.... your car's busted, not ours..... we can drive home at the end of the day, If you're going to be a d**k, you'll never get what you think you deserve,

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