• Report:  #744

Complaint Review: Pepboys Long Beach - Long Beach California

Reported By:
Thu, September 30, 1999

Pepboys Long Beach
4645 Pacific Coast Highway Long Beach, 90804 California, U.S.A.
Auto Repair Service
Tell us has your experience with this business or person been good? What's this?
Heard a little squeaking from the brakes on my brother's 1988

Toyota van while borrowing it for a little vacation cruise down

Coast Highway in Southern California.

I had a few friends in Long Beach, California, so I stopped at

Pepboys in Long Beach on Coast Highway, near the traffic circle.

They promised a "free" estimate in one hour.

At 11:43 a.m., Tuesday, October 28th I left the van

and went to my friend's house about two miles away for a rest. One hour later I called and they were too busy to do the estimate and asked me to call back.

Four hours later they finally gave me an estimate of $256.00 and promised it that night, before they closed.

Wrong! They were short handed and couldn't get to it until the

next morning, they said. Okay, I said, by noon so I can continue my vacation-they promised in writing it would be ready at 1:00p.m. at the latest Wednesday, Oct.29th. Wrong!Never touched by anyone at 1:00p.m.-They apologized, gave me a whopping $10.00 discount and promised it by 5p.m Wed. night. Wrong! They needed a couple of hours more, maybe 7:00 p.m. Wrong again!

At 6:30 p.m., they called my friend's house and said they broke

something and would replace it for the cost of the parts only(nice guys!), at $64.00 each X4.

It would be ready by closing((9:00 p.m.)Wrong,wrong again! Now, several days later the price has almost doubled and I still don't have the van!

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