• Report:  #3636

Complaint Review: Pep Boys - Oklahoma City Oklahoma

Reported By:
- Tempe, Arizona,
Fri, October 20, 2000

Pep Boys
Oklahoma City, Oklahoma, U.S.A.
Auto Repair Service
Tell us has your experience with this business or person been good? What's this?
I took my car to Pep Boys for an inspection. They persuaded me to purchase the Preventive Maintenance Package, failing to mention that it cost over $300 and did not include parts (the final bill totaling just under $600).

The day I got my car back from Pep Boys it began overheating. I took it back to them, they said to take it to a specialist and that it was a "mere coincidence" the overheating problem began the day I got the car back from them.

To make this very long story short, two mechanics are positive that the problem was caused by Pep Boys improperly flushing the radiator. Thus far I have spent almost $4,000 on repairing my vehicle, and it continues to overheat. I filed a complaint against Pep Boys and unfortunately ended up with a $500 settlement from this particular Pep Boys location.

I then emailed Pep Boys headqaurters telling them the situation. They guarantee a response within 72 hours. It's now been 10 days and I have received no word from them.

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