- Report: #1497792
Complaint Review: Orbitz.com - Chicago IL
Reported By:
Heather -
Southlake, TX , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Orbitz.com
500 W Madison St Ste 1000 Chicago, 60661 IL, United States
Phone:
844-803-5578
Web:
Www.orbitz.com
Categories:
Business Rating:
(0)
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Orbitz.com Orbitz was refunded the full value of our original tickets from AA but did not refund or credit the difference to us Chicago IL
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Due to Coronavirus we had to cancel and rebook a trip to Mexico booked in March. We never received a confirmation email after rebooking July 16th. Upon calling in on July 18th we discovered an error was made on our return flight date. After spending over 2 hours on the phone with Orbitz we were unable to resolve the problem. We called the airline directly. We paid $417.69 for each ticket on our original reservation in March our new tickets were 279.59 each.
American Airlines said they were honoring the full value of our original tickets to Orbitz. Orbitz refused to refund the price difference $138.10 per ticket. We patiently spent over two hours on the phone trying to resolve the mistake which they refused to do only to discover they are profiting at our expense due to Covid-19 travel policy!! (We had to pay again out of pocket to American direct to fix Orbitz mistake!!!) Happy Birthday to me!!!
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