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  • Report:  #27093

Complaint Review: Ocwen Federal Bank FSB - West Palm Beach Florida

Reported By:
- Fayetteville, NC,
Submitted:
Updated:

Ocwen Federal Bank FSB
1665 Palm Beach Lakes BLVD, Suite 2A West Palm Beach, 33401 Florida, U.S.A.
Phone:
800-809-3255
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I have been electronically sending an allotment of $100.00 per month for approximately 4 years to First Union National Bank (FUNB). The payments are automatically deducted from my pay and sent through electronic funds transfer (EFT). The first 12 payments was for $150.00 and then I changed it to $100.00 per month. I did not know that FUNB had charged off my account to Ocwen until January 2000.

Since then I have written Ocwen twice to establish a payment plan and I have continued to send the allotment to FUNB. I wrote FUNB with a courtesy copy to Ocwen to see where the payments were going to if not to them, but I have not received any response. I returned from Germany after completing a six year tour. Upon returning to the United States, I immediately contacted Ocwen. A Mr. Johnson was my point of contact and immediately he bagan threatening my wife and I. He would not let me speak to his boss.

I have been given another point of contact (Mary Ann Tamburro) who used a little more professionalism. I have yet to receive a letter from them staing the debt I owe. Currently, I give Ocwen a payment once a month to prevent them from giving me harrassing phone calls.

Bilbo

Fayetteville, North Carolina


1 Updates & Rebuttals

Elizabeth

McHenry,,
Illinois,
Ocwen Will Probably Never Respond

#2Consumer Comment

Mon, August 19, 2002

I know, I've been waiting for over SIX years. My mortgage was sold to Ocwen in March of 1996. I was only given their address and costumer service number, no contact person. I explained the letter I received from HUD saying they sold my mortgage to Ocwen. I requested all my loan information including the new mortgage contract for me to sign. All I received was a first monthly billing statement, 21 days after it was due no less, and nothing else. I have attempted over the years to obtain this information, but have never succeeded. This violates federal banking laws. Your situation puts both FUNB and Ocwen in violation of federal banking laws. In simple terms, the laws states that any institution that sells or transfers a mortgage loan must notify you within no less than 15 days prior to the sale/transfer. It also states that the new mortgage lender/servicer must contact you within 60 days after with written documentation regarding the new loan, and must be in the form OTHER than a monthly billing statement. One way for you to determine who has been receiving your payments is by your IRS Form 1098. If you have been sending money to both FUNB and Ocwen, they both by law are required to send you a Form 1098 to for the purpose of filing your tax return. Hope this helps you some.

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