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  • Report:  #1521233

Complaint Review: Norton - Mountain View California

Reported By:
Dennis - Belvidere, IL, United States
Submitted:
Updated:

Norton
350 Ellis Street Mountain View, 94043 California, United States
Phone:
650-527-8000
Web:
www.norton.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I bought the Norton 360 Antivirus software from Best Buy and when I went to go activate it Norton requires that I subscribe for an auto-renewal before I can obtain the product I purchased. I do not want this automatic renewal but they do not allow you to opt out of this and the only reason for this would be so that Norton can illegally collect PCI information as PCI is only supposed to be on an as needed basis and in this case they do not need it.

This seemingly innocuous situation is actually quite illegal when one steps back to analyze the situation what if to buy something at a store you had to supply them with your SSN would you do that? Most likely not because they do not need that information in order to allow you to purchase the products and you probably will not find a store that requires that unless there is a legal (as needed) reason for it.

Again this is not only highly unethical but down right illegal and yet Norton has no issue with doing this. As you can guess we bought someone else product rather than supply Norton with our Personal Credit Information.



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