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  • Report:  #716

Complaint Review: Nissan Corp (Mossy Nissan San Diego) - San Diego California

Reported By:
-
Submitted:
Thu, September 23, 1999
Updated:
Thu, January 16, 2003

Nissan Corp (Mossy Nissan San Diego)
4797 Convoy St San Diego, 92111 California, U.S.A.
Phone:
858-565-4411
Web:
N/A
Categories:
Auto Dealer Repairs

My wife's Nissan Sentra,(96 with 40,000 miles)a good car so far but experiencing high temp readings was taken to the dealership (Mossy Nissan San Diego. My wife took in the car and a few hours later was told a temp sensor was at fault but that she had numerous other things that needed to be done. A transmission fluid change, drive belts,decarbon the throttle body etc to the tune of 700+ dollars.Since I had just recently changed the transmission fluid myself 8 thousand miles earlier I was very suspicious.Also my wife just returned from a trip to LA where she got 35 miles per gallon and the car aside from showing itself too hot ran like a champ.

I really feel that my wife was being ripped off due to her lack of knowlege about cars.After going to see the service manager and asking some pointed questions about really what if anything was wrong he backed down.I can only wonder how many other customers female or male they trick into fixing a lot of stuff that really doesn't need immediate repair now or in the near future.



2 Updates & Rebuttals

james

north port,
Florida,
U.S.A.
not necessarily

#2UPDATE EX-employee responds

Thu, January 16, 2003

as an ex-tech of nissan, i can say that alot of guys ive worked with never targeted females as a way to make a buck. selling these services are how they make a paycheck at the end of the week. they get paid by the job sold, not by the hour. what happened with your wife is pretty much a "boo boo". see the tech took in your car for a temp concren. he looked at the service ticket and saw the car hadnt been serviced at 30,000 miles. after diagnosing youre concern, he also recommended scheduled maintenances. he just failed to look at the trans fluid. or had a dozen other cars to look at, and made the recommendation in haste. and i bet that throttle body needed serviced! i used to see it all the time. its a legit recommendation. i really do not believe youre wife was targeted. to be honost, i bet the tech didnt even see the name on the ticket. dealerships are pricey. i know. i worked in one. but, for the most part, you still have the right to turn down the work. keep in mind it is their job to look over your car and let you know whats going on. and nissans one of the few places that do not charge extra for multi point inspections.


james

north port,
Florida,
U.S.A.
not necessarily

#3UPDATE EX-employee responds

Thu, January 16, 2003

as an ex-tech of nissan, i can say that alot of guys ive worked with never targeted females as a way to make a buck. selling these services are how they make a paycheck at the end of the week. they get paid by the job sold, not by the hour. what happened with your wife is pretty much a "boo boo". see the tech took in your car for a temp concren. he looked at the service ticket and saw the car hadnt been serviced at 30,000 miles. after diagnosing youre concern, he also recommended scheduled maintenances. he just failed to look at the trans fluid. or had a dozen other cars to look at, and made the recommendation in haste. and i bet that throttle body needed serviced! i used to see it all the time. its a legit recommendation. i really do not believe youre wife was targeted. to be honost, i bet the tech didnt even see the name on the ticket. dealerships are pricey. i know. i worked in one. but, for the most part, you still have the right to turn down the work. keep in mind it is their job to look over your car and let you know whats going on. and nissans one of the few places that do not charge extra for multi point inspections.

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