- Report: #1179255
Complaint Review: NewEgg.com - Internet
-
Author Confirmed
Why?
NewEgg.com
Internet, USA
Phone:
8003901119
Web:
www.newegg.com
Categories:
Business Rating:
(0)
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NewEgg.com Newegg resorts to old business bullying Internet
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WORST COMPUTER RETAILER in USA
What Happened?
I placed an online order with them as a guest. The transaction appeared on my credit card. Then newegg cancelled my sale because my phone number did not match. We have 8 different phone numbers. I have several credit cards. How am I to recall which credit card has what?
Okay, I wanted the deal so I checked my account and reordered with the correct number. Order was processed, now I have 3 transactions on my credit card. How does it reach 3? Anyway, they cancelled my order again.
I called them on the difficult to find phone number and misleading phone system - (it asks you if you want immediate service or to use their automated option, I chose immediate and it put me to automated anyway - obviously this company is operated by inexperienced uncaring personnel).
So, they went and verified all my info and were not sure why it was cancelled so they put it to their support. Later I received an email it was fixed and I can place my order again. Okay, so I did. I placed my order for the same item. Now my credit card shows 5 charges for the same item (in their defense I cannot see credits when it is still pending according to my credit card).
So what happens?
My order gets cancelled AGAIN!!! Serious? SO I called them but now very upset. They have no easy way to pull up your info and the people are extremely rude if you push them at all. I guess they are okay to screw you and you are to take it with a smile.
Now, my credit card company freezes my account thinking this is fraud. Excellent!
I call neweggheads back and the lady was beyond rude defending her company and placing all the blame on me.
Okay - I ordered from Amazon and 8x8 with no complications - but these eggheads are now a thorn in my side.
All this to save $20 - Never Again.
Save yourself stress and go to tigerdirect.com or use amazon. Notice their out-dated website and these eggheads do not have a BBB ranking and are shown to have over 1000 complaints in 1 year. Clearly this is a low grade company. Shop at your own risk.
2 Updates & Rebuttals
Robert
WARREN,Michigan,
You did try to fix the issue 4 times
#2Author of original report
Tue, October 14, 2014
thanks but no thanks.
Your staff has 4 different times assured me the issue was correct. Tigerdirect.com shipped my products no problem. Amazon shipped my products no problem. Godaddy, Ebay, Monoprice, Staples and many other online places have shipped ALL of my products with the same EXACT information you were given and they had not a single problem.
You failed multiple times after promising the issue was resolved each time.
Your checkout is out dated and some of your staff is very rude.
YOUR incompetence caused my credit card to get temporarily frozen. Your company is to not be trusted. The incompetence level is beyond comprehension.
Newegg_Support
Whittier,California,
Please contact us.
#3UPDATE Employee
Wed, October 01, 2014
Hello Robert,
We're very sorry to hear about your recent experience with your order. Please know that Newegg takes our customers security very seriously. Our verification procedures require that your billing information matches with the information you card issuer has on file. However, we'll be happy to check on your order, would you mind sending your order details to us at [email protected] and please reference this post on RipoffReport.com. We look forward to hearing from you.
Newegg Support
