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  • Report:  #1243283

Complaint Review: NewEgg - Internet

Reported By:
Bo - Texas, USA
Submitted:
Updated:

NewEgg
Internet, USA
Web:
www.newegg.com
Categories:
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On the morning of Friday July 17th 2015 I signed up at http://newegg.com/ with my email address d*****[email protected] and created a new NewEgg account in order to purchase a $1,000.00 USD e-giftcard from NewEgg (https://secure.newegg.com/GiftCard/EntryScreen.aspx )


 


I paid in full with my Bank of America Mastercard (Debit) ending in *0633. Immediately a hold of $1000 was successfully placed on my Bank of America checking account ending in *1021 with was associated with that card. I also received a NewEgg confirmation email to my protonmail.ch account with the NewEgg order number: 237034776 and with my NewEgg account number: *****852


 


Later that evening, after returning home from work, I logged into my email and was notified by NewEgg that NewEgg had canceled my order.  I was surprised by this and contacted NewEgg support to find out what had happened.  I was given a very vague answer on the phone, with the support personnel stating that due to some inaccuracies with my information on file with my bank, that the security team canceled my order and went ahead and voided the entire transaction.


 


This puzzled me because prior to ordering online I had made sure that all the information was accurate and correct. I had given NewEgg my work phone number ending in *3802 on file and this was the same number that was on file with my Bank of America. During the entire day while I was at work I never received a single call from either NewEgg or my Bank if they had any concerns or questions or needed any verification.  


 


My order was canceled entirely unbeknownst to me and without prior notice and without my effective consent. I asked if there was any way this could be reprocessed and the support person stated that the order was already voided and that if I wanted to reorder I would have to do so again over the web online.  He also stated that he would notate this on my file and that I would be receiving an email from another NewEgg department shortly with more details.


 


However, I never received any further e-mails from NewEgg with regards to this incident.  In fact, that same evening Friday July 17th 2015 merely hours after I got off the call with NewEgg support, I noticed when logging into my Bank of America online website that NewEgg had posted a debit (return/refund) for the entire amount of $1000.00 USD and it was remarked as “after-hours” transaction.  The order was canceled, I got my money back and was made whole, so I did not think too much more of it.


 


Over the weekend I did not receive any calls, emails, messages or contacts attempts from NewEgg. I considered the issue resolved, and since I did not wish to re-order thee- giftcard a second time, there was nothing further for me to do.


 


Now imagine my utter shock and surprise when I wake up Tuesday morning (July 21st 2015) to find out that I had been charged another $1000.00 USD by NewEgg.com when I had made absolutely no further purchases of any kind or any sort on NewEgg.com or with NewEgg in any way whatsoever.  Not only that I never received any further emails from NewEgg including any confirmations or verifications of a new order being placed or order being reprocessed or successfully processed, etc.  Furthermore, I never received the follow up email that was promised by the support person that I spoke with last Friday.


 


Thinking this all to be very strange, I decided to log in to my NewEgg.com account online to attempt to figure out what the heck just happened. Upon logging in with the correct username and credentials I was immediately notified that my account had been terminated and that I should not make any further attempts to log in. This was around 8:00AM (Central Time) on Tuesday morning (07/21/2015).


 


Surprisingly, it was not until I attempted to login to my NewEgg account online, and immediately after that, that I then received an email from NewEgg stating that my account (*****852) had been terminated and that if I had any further questions I could use their online chat or call their 800 number.  Strangely, absolutely no mention was made of the $1000.00 USD that was recently deducted from my bank account (in the very early hours of the morning) nor any mention of a new order number or confirmation of any processed orders, etc.  


 


NewEgg also banned my residential IP address because whenever I attempted to contact NewEgg via the “chat” link that was provided to me in the account termination email, I would be brought to a non-valid page. Then when I subsequently attempted to call the 800 number to get support and inquire as to why I was charged $1000.00 USD without my consent and why no order number or confirmation was provided my account was then mysteriously terminated for no reason, I could not get through. I would continuously get dropped and/or disconnected.


 


I have reason to believe that I am a victim of fraud perpetrated against me at the hands of NewEgg and those employed by NewEgg. I also believe this could be an elaborate “inside job” enacted by employees within NewEgg whom conspired to commit fraud against unwitting customers.  


 


I believe a NewEgg employee saw an e-giftcard come through in a relatively large denomination and wanted to take advantage of the situation for his or her personal gain by rigging the system and sending a fraudulent “Order Cancellation Verification Issue”. I believe this because everything on file was completely truthful, accurate and precise and because I was never given any reason or answer as to exactly which piece of information that I had submitted to NewEgg that NewEgg had alleged was inaccurate or wrong.


 


I also believe that NewEgg immediately gave me a full refund by debiting the $1000 back into my account on the same day (in fact it was done “after hours”) in order to trick me into forgetting about the whole incident. This is furthermore supported by the fact that I never received any other follow-up email from NewEgg as promised.


 


I believe then over the weekend, a plot was hatched to recharge my card several days later during the next workweek in order to commit fraud and steal from me and I believe this because it was done without notifying me that a new order was placed nor was I given any confirmation of any new order number or order process or purchase that had gone through.  After NewEgg charged me for another $1000.00 USD, without my knowledge, approval or consent, they then never even sent me any confirmation or order number!


 


It was only after I attempted to log into my NewEgg account that I was informed that my NewEgg account had been terminated. And merely moments after, I then finally received an email from NewEgg, but instead of an order confirmation email, it was an email to notify me that my account had been terminated without stating any reason or cause.  I believe this was done because NewEgg was attempting to cover up its tracks and the employees involved did not want me to log into my account, afraid that I would see that they charged my card fraudulently and that they placed an order that was later funneled and transferred into their own accounts. I believe this because there is no other reasonable explanation as to why my account would be immediately terminated without cause, and further why all my subsequent attempts at contacting NewEgg to sort this out, both via chat and by phone call went nowhere.  


 


NewEgg IP banned me so that I could not contact them via chat nor via their website because they were covering up for an rogue employee that was caught stealing from other people, and they most likely blocked my phone number on file so that I could not contact them or get through to support in order to find out what really happened or get to the bottom of this fraud.


 


Be careful people! They thought they could get away with canceling my egiftcard order, then pretending to refund me the money, then days later when I had all but forgotten about the incident they would charge my card again hoping that I would have forgotten what happened or that I would not notice. Alternatively, they may have hoped that I would never check up on the status of the egiftcard and that I would have merely assumed that the order finally went through and that it reached the recipient without need for actual confirmation, when in fact they underhandedly siphoned and funneled the e-giftcard monies to them own selves for their own nefarious and selfish use purposes.






1 Updates & Rebuttals

Newegg_Support

Whittier,
California,
USA
Newegg Reply

#2UPDATE Employee ..inside information

Tue, July 21, 2015

Hello Bo,

Thank you for providing this information of your order experience, that your order was voided and account was blocked, as well as that you found a second charge of $1000. We'd like to further discuss this with you further but were unable to reach you using the phone number associated with your account. We have emailed you requesting the best contact number and time. Please reply to that email at your earliest convenience and direct any questions or concerns to that email as well.

We look forward to your response!

Regards,

Newegg_Support

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