- Report: #45734
Complaint Review: NETBANK - Alpharetta Internet
-
Author Not Confirmed
Why?
NETBANK
http://www.netbank.com Alpharetta, Internet, U.S.A.
Phone:
888-256-6932
Web:
N/A
Categories:
Business Rating:
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NETBANK STEALS MONEY rip-off Alpharetta Internet
Well my goodness I wish I had come across this site a few weeks ago BEFORE opening an account with NetBank online. :o(
First a little about my sittuation... I am a retired senior and I live in Michigan through the summer and Nevada fall, winter and spring. My main bank is in michigan where my soscial sec & pension funds are deposited. My granddaughter and I decided to start selling some items on ebay and other places and I wanted to set up a seperate account for this purpose to keep things less confusing. I also wanted to have an account with online access and bill pay service.
I looked around at a few banks and most of them wanted large sums of money to open an account. I found netbank and saw the $50 deposit and thought now that is reasonable. I planned on depositing more then that but I wanted a bank that left the initial deposit to my decision. Well I like what I see so I enter all the information and sebmit it online. A few days or so later i receive the email that the account is approved along with some online accoutn access information. I notice right away that they have set my michigan address as my mailing address so I contact them at once to let them know I will not get the items sent to that address.
Well after a couple phone calls and couple emails the problem is fixed on 1/29/03. Then my electronic deposit of $2500.00 is posted 2/7/2003. I try to login to my online account and low and behold I have forgotten the password. I email and no repsonse can't help have ot call customer service. I do so get through after several minutes on hold verify my information and my password is reset.
I log in and see that my money is there and the account is ready to use. On 2/10/2003 i set up billpay service and I pay $130 on my credit card and $110 on my cable bill. All is fine payment goes through no problems. On 2/11/2003 I log on to bill pay again and pay $20 on my phone bill, $79 on another credit card and another $85 credit card payment. I then decide to surf the internet and make a couple ACH (electronic check) purchases. $34.95 & $29.95. Transactions go through just fine all is well my account balance is $2027.19.
Hey I have even earned about a buck in interest. Not bad for a couple of days. I log in to order my new checks for my account and receive an email that my info is wrong order rejected please resubmit. Well i didn't like the prices of their checks any how so I go to another site and order $11.00 no problem. My account has been open a little while now so I email asking when my debit card and pin will be sent and i receive a friendly reply
Thank you for contacting NetBank. In response to your inquiry, our records indicate that your initial order of checks was shipped 02/11/03 to the address of:
590 JARVIS RD
Your Visa Check Card was ordered 02/11/03 and should be shipped within the nest business day or so. For security purposes, the four-digit pin number that you chose on the application for your account will be sent in a separate mailing for security purposes. This should arrive shortly after your card. We generally allow up to 12-14 business days for your checks and Visa Check Card to arrive.
If you need further assistance, please contact us. For details on our products and services, please visit our homepage, www.NetBank.com for more information. We value your business and appreciate your choosing NetBank.
Sincerely,
Greg
Customer Care, NetBank
Phone: 888-256-6932; Fax: 770-343-6464
Well that's great they are protecting my account and my money. I like that idea.
THEN....THE BOMB DROPS...Customer service is no longer a priority. I reveive the following emial on 2/12/2003
Currently there is a hold on your account due to some information that we need to verify with you. The process which we use to verify this information is through a form called an Affidavit of Identification that has been mailed to you. You may also download this form online. Once logged into your account please go to 'Bank Mail and Requests' and then click on 'Resolution Forms'. If downloading the form then please include a paycheck stub from your current job, since the downloaded form does not have this requirement included in it. Please fill out this form and mail it back to us so that we may review the account for the hold to be removed. If you have any questions, please contact us.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
Well now i am a little uposet and do not understand what on earht the problem can be. I have sent in my signature card, input my address information and personal information on th eapplication. They verified everything to open my account so I email asking what on earth the problem is and why they did not complete all of this before accepting my money? I received this email in response
Thank you for contacting NetBank. We apologize for the inconvenience, however we are required to take these precautions if there is information we are unable to verify. Your account is on hold and we will not be able to authorize any transactions (including deposits, withdrawals, information changes, account closure, etc). If you are unwilling or unable to provide the requested documentation, we are required to freeze the funds until we are compelled by the state of Georgia to turn the money over to the state. If you have any additional questions, please contact Customer Security via Bank Mail. Once we do receive the affidavit of identification from you, we will provide you with instructions to properly close your account, if you choose.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
Well now I am pissed off to say the least. How dare they take my money and tell me they don't have to give it back until the state of georgia compells them to. Who do they think they are? They now want me to go to a notary and have an identity form signed, mail copies of my drivers license, social security card, other bank statement and utility bills. They want me to put my life in an envelope and mail it to them. They want me to trust them with my identity proof after they have taken my money. And if I don't do exactly as they want they will keep MY money. This is insane. I can not believe this happening. I email them again 2/14/2003 and this is what I get
Thank you for contacting NetBank. In response to your questions and concerns:
1) Why is that you people could be so professional and explicit with helping me to set up my account but can not give direct answers when you are attempting to steal my money from me?
> We do not discuss our Security procedures with anyone outside of the Security department. This includes Customer Care.
2) Why did you open this account when your associate cleary states "however we are required to take these precautions if there is information we are unable to verify." All of my information WAS verified before any funds were deposited in to this account. > Our application process is automated. Should the Security department not be able to verify something on an account at a later time, this is the process we always follow.
3) What exactly do you need to verify?
> Again, we do not discuss the specifics of our procedures outside of the Security department. The Affidavit of Identification and the requested documentation will provide us with enough information to verify what we need.
4) why was this NOT done prior to opening this account?
> Although routine, it is not common enough to ask all of our applicants to provide this type of documentation during the application process. Our New Accounts department will ask for the information if they feel it is necessary.
5) How many customers have you done this to in the past and most importantly how many customers will you do this to in the future?
> Again, this is a very routine process. Since we are an Internet bank, we have no branches. We are not able to see our customers and get the required information like traditional 'brick and mortar' banks can. We have always used this process and will continue to use it.
6) How long will this process take?
> Once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
7) And when can I expect to remove MY MONEY from your scam of a bank?!
> We apologize you feel this way. Again, we are required to protect the assets of this bank, as well as our customers'. Once we receive, verify the Affidavit of Identification and remove the hold from your account, you may close it if you wish. Please be advised that as stated in our Schedule of Fees and listed on our website (http://www.netbank.com/terms_fees.htm), there is a $25.00 fee for closing a checking account if it has been open for less than six months.
8) Can I fax the information to speed up this process?
> No. We require the original notarized Affidavit of Identification to be mailed in, along with photocopies of your supporting documentation.
9) I have no problem sending a copy of my drivers license and a bill but i am not able to provide a copy of my social security income as it is directly deposited and you are the last people I would trust with my other account information.
> If you choose not to send in a copy of your income information from Social Security, then you may send a copy of your 2002 income statement. We can not process the Affidavit of Identification without all of the requested documentation. If you choose not to send it, please be aware that we will not be able to remove the hold.
10) I also have a severe problem with sending a photocopy of my social security card. With all the information documentation you are requesting someone (one of your corrupt associates) could take my identity.
> Due to the sensitive nature of our customers' information. Mail sent to the Security department is not opened by anyone outside the Security department. Also, please note our privacy policy:
"Our Security Practices: We have put into place protective safeguards to keep your nonpublic personal information confidential and secure. These protective safeguards include:
* Up-to-date physical safeguards, such as secure access areas in our offices; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication processes to help prevent ID theft.
* Restricted access to your nonpublic personal information to only those employees who need to know that information in order to provide our products or services to you.
Carefully selected and monitored outside third parties, such as mail vendors, who may have access to your nonpublic personal information and whom we require to keep such information confidential. We do not allow our service providers to use or share the information for any purpose other than the job they are hired to do and in accordance with your right to privacy.
*Regular training for employees on these security practices to assure compliance. "
These policies are vigorously trained, upheld and monitored by the Security department and Senior Management of the bank.
11) I have never in all of my 75 years heard of such a rediculous request. If I am sending a notorized statemnt requesting the notary to verify all of this information why then do I need to mail copies of my private and confidential information?
> The notary is not responsible for protecting the bank. The Security department is. That is why the information must be verified by the Security department before we will take any action on the account.
12) Once receiving the notary form how long will it take you to release this hold?
> Again, once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
I have supplied you with direct questions and I would like to receive direct answers.
>If your questions have not been answered to your satisfaction, please contact us via Bank Mail.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
NOW AFTER EVEThank you for contacting NetBank. In response to your questions and concerns:
1) Why is that you people could be so professional and explicit with helping me to set up my account but can not give direct answers when you are attempting to steal my money from me?
> We do not discuss our Security procedures with anyone outside of the Security department. This includes Customer Care.
2) Why did you open this account when your associate cleary states "however we are required to take these precautions if there is information we are unable to verify." All of my information WAS verified before any funds were deposited in to this account. > Our application process is automated. Should the Security department not be able to verify something on an account at a later time, this is the process we always follow.
3) What exactly do you need to verify?
> Again, we do not discuss the specifics of our procedures outside of the Security department. The Affidavit of Identification and the requested documentation will provide us with enough information to verify what we need.
4) why was this NOT done prior to opening this account?
> Although routine, it is not common enough to ask all of our applicants to provide this type of documentation during the application process. Our New Accounts department will ask for the information if they feel it is necessary.
5) How many customers have you done this to in the past and most importantly how many customers will you do this to in the future?
> Again, this is a very routine process. Since we are an Internet bank, we have no branches. We are not able to see our customers and get the required information like traditional 'brick and mortar' banks can. We have always used this process and will continue to use it.
6) How long will this process take?
> Once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
7) And when can I expect to remove MY MONEY from your scam of a bank?!
> We apologize you feel this way. Again, we are required to protect the assets of this bank, as well as our customers'. Once we receive, verify the Affidavit of Identification and remove the hold from your account, you may close it if you wish. Please be advised that as stated in our Schedule of Fees and listed on our website (http://www.netbank.com/terms_fees.htm), there is a $25.00 fee for closing a checking account if it has been open for less than six months.
8) Can I fax the information to speed up this process?
> No. We require the original notarized Affidavit of Identification to be mailed in, along with photocopies of your supporting documentation.
9) I have no problem sending a copy of my drivers license and a bill but i am not able to provide a copy of my social security income as it is directly deposited and you are the last people I would trust with my other account information.
> If you choose not to send in a copy of your income information from Social Security, then you may send a copy of your 2002 income statement. We can not process the Affidavit of Identification without all of the requested documentation. If you choose not to send it, please be aware that we will not be able to remove the hold.
10) I also have a severe problem with sending a photocopy of my social security card. With all the information documentation you are requesting someone (one of your corrupt associates) could take my identity.
> Due to the sensitive nature of our customers' information. Mail sent to the Security department is not opened by anyone outside the Security department. Also, please note our privacy policy:
"Our Security Practices: We have put into place protective safeguards to keep your nonpublic personal information confidential and secure. These protective safeguards include:
* Up-to-date physical safeguards, such as secure access areas in our offices; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication processes to help prevent ID theft.
* Restricted access to your nonpublic personal information to only those employees who need to know that information in order to provide our products or services to you.
Carefully selected and monitored outside third parties, such as mail vendors, who may have access to your nonpublic personal information and whom we require to keep such information confidential. We do not allow our service providers to use or share the information for any purpose other than the job they are hired to do and in accordance with your right to privacy.
*Regular training for employees on these security practices to assure compliance. "
These policies are vigorously trained, upheld and monitored by the Security department and Senior Management of the bank.
11) I have never in all of my 75 years heard of such a rediculous request. If I am sending a notorized statemnt requesting the notary to verify all of this information why then do I need to mail copies of my private and confidential information?
> The notary is not responsible for protecting the bank. The Security department is. That is why the information must be verified by the Security department before we will take any action on the account.
12) Once receiving the notary form how long will it take you to release this hold?
> Again, once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
I have supplied you with direct questions and I would like to receive direct answers.
>If your questions have not been answered to your satisfaction, please contact us via Bank Mail.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
NOW AFTER EVERYTHING they are going to charge me $25.00 to close this account after this is is fixed. I am blown away. I can not believe a compnay would do this. Do they have no shame?! I will let you know how this all turns out. I Will be mailing the package in on Wednesday.
I would strongly suggest that you avoid this bank like the plague. if they will do all this to a 75 year old retired lady on a structured income they will do it to anyone. They know the matter will be cleared up but they will have had free access to my money for a couple of weeks. stay away don't take a chance.
If you have any information you would like to share about NETBANK please email me. I am determined to file some sort of action against these bastards. There has to be something a consumer cna do to put them in their place!!!!
[email protected]
Barbara
Barbara
pahrump, Nevada
U.S.A.
Click here to read other Rip Off Reports on Advanta Bank
First a little about my sittuation... I am a retired senior and I live in Michigan through the summer and Nevada fall, winter and spring. My main bank is in michigan where my soscial sec & pension funds are deposited. My granddaughter and I decided to start selling some items on ebay and other places and I wanted to set up a seperate account for this purpose to keep things less confusing. I also wanted to have an account with online access and bill pay service.
I looked around at a few banks and most of them wanted large sums of money to open an account. I found netbank and saw the $50 deposit and thought now that is reasonable. I planned on depositing more then that but I wanted a bank that left the initial deposit to my decision. Well I like what I see so I enter all the information and sebmit it online. A few days or so later i receive the email that the account is approved along with some online accoutn access information. I notice right away that they have set my michigan address as my mailing address so I contact them at once to let them know I will not get the items sent to that address.
Well after a couple phone calls and couple emails the problem is fixed on 1/29/03. Then my electronic deposit of $2500.00 is posted 2/7/2003. I try to login to my online account and low and behold I have forgotten the password. I email and no repsonse can't help have ot call customer service. I do so get through after several minutes on hold verify my information and my password is reset.
I log in and see that my money is there and the account is ready to use. On 2/10/2003 i set up billpay service and I pay $130 on my credit card and $110 on my cable bill. All is fine payment goes through no problems. On 2/11/2003 I log on to bill pay again and pay $20 on my phone bill, $79 on another credit card and another $85 credit card payment. I then decide to surf the internet and make a couple ACH (electronic check) purchases. $34.95 & $29.95. Transactions go through just fine all is well my account balance is $2027.19.
Hey I have even earned about a buck in interest. Not bad for a couple of days. I log in to order my new checks for my account and receive an email that my info is wrong order rejected please resubmit. Well i didn't like the prices of their checks any how so I go to another site and order $11.00 no problem. My account has been open a little while now so I email asking when my debit card and pin will be sent and i receive a friendly reply
Thank you for contacting NetBank. In response to your inquiry, our records indicate that your initial order of checks was shipped 02/11/03 to the address of:
590 JARVIS RD
Your Visa Check Card was ordered 02/11/03 and should be shipped within the nest business day or so. For security purposes, the four-digit pin number that you chose on the application for your account will be sent in a separate mailing for security purposes. This should arrive shortly after your card. We generally allow up to 12-14 business days for your checks and Visa Check Card to arrive.
If you need further assistance, please contact us. For details on our products and services, please visit our homepage, www.NetBank.com for more information. We value your business and appreciate your choosing NetBank.
Sincerely,
Greg
Customer Care, NetBank
Phone: 888-256-6932; Fax: 770-343-6464
Well that's great they are protecting my account and my money. I like that idea.
THEN....THE BOMB DROPS...Customer service is no longer a priority. I reveive the following emial on 2/12/2003
Currently there is a hold on your account due to some information that we need to verify with you. The process which we use to verify this information is through a form called an Affidavit of Identification that has been mailed to you. You may also download this form online. Once logged into your account please go to 'Bank Mail and Requests' and then click on 'Resolution Forms'. If downloading the form then please include a paycheck stub from your current job, since the downloaded form does not have this requirement included in it. Please fill out this form and mail it back to us so that we may review the account for the hold to be removed. If you have any questions, please contact us.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
Well now i am a little uposet and do not understand what on earht the problem can be. I have sent in my signature card, input my address information and personal information on th eapplication. They verified everything to open my account so I email asking what on earth the problem is and why they did not complete all of this before accepting my money? I received this email in response
Thank you for contacting NetBank. We apologize for the inconvenience, however we are required to take these precautions if there is information we are unable to verify. Your account is on hold and we will not be able to authorize any transactions (including deposits, withdrawals, information changes, account closure, etc). If you are unwilling or unable to provide the requested documentation, we are required to freeze the funds until we are compelled by the state of Georgia to turn the money over to the state. If you have any additional questions, please contact Customer Security via Bank Mail. Once we do receive the affidavit of identification from you, we will provide you with instructions to properly close your account, if you choose.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
Well now I am pissed off to say the least. How dare they take my money and tell me they don't have to give it back until the state of georgia compells them to. Who do they think they are? They now want me to go to a notary and have an identity form signed, mail copies of my drivers license, social security card, other bank statement and utility bills. They want me to put my life in an envelope and mail it to them. They want me to trust them with my identity proof after they have taken my money. And if I don't do exactly as they want they will keep MY money. This is insane. I can not believe this happening. I email them again 2/14/2003 and this is what I get
Thank you for contacting NetBank. In response to your questions and concerns:
1) Why is that you people could be so professional and explicit with helping me to set up my account but can not give direct answers when you are attempting to steal my money from me?
> We do not discuss our Security procedures with anyone outside of the Security department. This includes Customer Care.
2) Why did you open this account when your associate cleary states "however we are required to take these precautions if there is information we are unable to verify." All of my information WAS verified before any funds were deposited in to this account. > Our application process is automated. Should the Security department not be able to verify something on an account at a later time, this is the process we always follow.
3) What exactly do you need to verify?
> Again, we do not discuss the specifics of our procedures outside of the Security department. The Affidavit of Identification and the requested documentation will provide us with enough information to verify what we need.
4) why was this NOT done prior to opening this account?
> Although routine, it is not common enough to ask all of our applicants to provide this type of documentation during the application process. Our New Accounts department will ask for the information if they feel it is necessary.
5) How many customers have you done this to in the past and most importantly how many customers will you do this to in the future?
> Again, this is a very routine process. Since we are an Internet bank, we have no branches. We are not able to see our customers and get the required information like traditional 'brick and mortar' banks can. We have always used this process and will continue to use it.
6) How long will this process take?
> Once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
7) And when can I expect to remove MY MONEY from your scam of a bank?!
> We apologize you feel this way. Again, we are required to protect the assets of this bank, as well as our customers'. Once we receive, verify the Affidavit of Identification and remove the hold from your account, you may close it if you wish. Please be advised that as stated in our Schedule of Fees and listed on our website (http://www.netbank.com/terms_fees.htm), there is a $25.00 fee for closing a checking account if it has been open for less than six months.
8) Can I fax the information to speed up this process?
> No. We require the original notarized Affidavit of Identification to be mailed in, along with photocopies of your supporting documentation.
9) I have no problem sending a copy of my drivers license and a bill but i am not able to provide a copy of my social security income as it is directly deposited and you are the last people I would trust with my other account information.
> If you choose not to send in a copy of your income information from Social Security, then you may send a copy of your 2002 income statement. We can not process the Affidavit of Identification without all of the requested documentation. If you choose not to send it, please be aware that we will not be able to remove the hold.
10) I also have a severe problem with sending a photocopy of my social security card. With all the information documentation you are requesting someone (one of your corrupt associates) could take my identity.
> Due to the sensitive nature of our customers' information. Mail sent to the Security department is not opened by anyone outside the Security department. Also, please note our privacy policy:
"Our Security Practices: We have put into place protective safeguards to keep your nonpublic personal information confidential and secure. These protective safeguards include:
* Up-to-date physical safeguards, such as secure access areas in our offices; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication processes to help prevent ID theft.
* Restricted access to your nonpublic personal information to only those employees who need to know that information in order to provide our products or services to you.
Carefully selected and monitored outside third parties, such as mail vendors, who may have access to your nonpublic personal information and whom we require to keep such information confidential. We do not allow our service providers to use or share the information for any purpose other than the job they are hired to do and in accordance with your right to privacy.
*Regular training for employees on these security practices to assure compliance. "
These policies are vigorously trained, upheld and monitored by the Security department and Senior Management of the bank.
11) I have never in all of my 75 years heard of such a rediculous request. If I am sending a notorized statemnt requesting the notary to verify all of this information why then do I need to mail copies of my private and confidential information?
> The notary is not responsible for protecting the bank. The Security department is. That is why the information must be verified by the Security department before we will take any action on the account.
12) Once receiving the notary form how long will it take you to release this hold?
> Again, once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
I have supplied you with direct questions and I would like to receive direct answers.
>If your questions have not been answered to your satisfaction, please contact us via Bank Mail.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
NOW AFTER EVEThank you for contacting NetBank. In response to your questions and concerns:
1) Why is that you people could be so professional and explicit with helping me to set up my account but can not give direct answers when you are attempting to steal my money from me?
> We do not discuss our Security procedures with anyone outside of the Security department. This includes Customer Care.
2) Why did you open this account when your associate cleary states "however we are required to take these precautions if there is information we are unable to verify." All of my information WAS verified before any funds were deposited in to this account. > Our application process is automated. Should the Security department not be able to verify something on an account at a later time, this is the process we always follow.
3) What exactly do you need to verify?
> Again, we do not discuss the specifics of our procedures outside of the Security department. The Affidavit of Identification and the requested documentation will provide us with enough information to verify what we need.
4) why was this NOT done prior to opening this account?
> Although routine, it is not common enough to ask all of our applicants to provide this type of documentation during the application process. Our New Accounts department will ask for the information if they feel it is necessary.
5) How many customers have you done this to in the past and most importantly how many customers will you do this to in the future?
> Again, this is a very routine process. Since we are an Internet bank, we have no branches. We are not able to see our customers and get the required information like traditional 'brick and mortar' banks can. We have always used this process and will continue to use it.
6) How long will this process take?
> Once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
7) And when can I expect to remove MY MONEY from your scam of a bank?!
> We apologize you feel this way. Again, we are required to protect the assets of this bank, as well as our customers'. Once we receive, verify the Affidavit of Identification and remove the hold from your account, you may close it if you wish. Please be advised that as stated in our Schedule of Fees and listed on our website (http://www.netbank.com/terms_fees.htm), there is a $25.00 fee for closing a checking account if it has been open for less than six months.
8) Can I fax the information to speed up this process?
> No. We require the original notarized Affidavit of Identification to be mailed in, along with photocopies of your supporting documentation.
9) I have no problem sending a copy of my drivers license and a bill but i am not able to provide a copy of my social security income as it is directly deposited and you are the last people I would trust with my other account information.
> If you choose not to send in a copy of your income information from Social Security, then you may send a copy of your 2002 income statement. We can not process the Affidavit of Identification without all of the requested documentation. If you choose not to send it, please be aware that we will not be able to remove the hold.
10) I also have a severe problem with sending a photocopy of my social security card. With all the information documentation you are requesting someone (one of your corrupt associates) could take my identity.
> Due to the sensitive nature of our customers' information. Mail sent to the Security department is not opened by anyone outside the Security department. Also, please note our privacy policy:
"Our Security Practices: We have put into place protective safeguards to keep your nonpublic personal information confidential and secure. These protective safeguards include:
* Up-to-date physical safeguards, such as secure access areas in our offices; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication processes to help prevent ID theft.
* Restricted access to your nonpublic personal information to only those employees who need to know that information in order to provide our products or services to you.
Carefully selected and monitored outside third parties, such as mail vendors, who may have access to your nonpublic personal information and whom we require to keep such information confidential. We do not allow our service providers to use or share the information for any purpose other than the job they are hired to do and in accordance with your right to privacy.
*Regular training for employees on these security practices to assure compliance. "
These policies are vigorously trained, upheld and monitored by the Security department and Senior Management of the bank.
11) I have never in all of my 75 years heard of such a rediculous request. If I am sending a notorized statemnt requesting the notary to verify all of this information why then do I need to mail copies of my private and confidential information?
> The notary is not responsible for protecting the bank. The Security department is. That is why the information must be verified by the Security department before we will take any action on the account.
12) Once receiving the notary form how long will it take you to release this hold?
> Again, once we have received the requested documentation, it should take no more than 2 business days for our verification process to be complete. This time frame could vary if we are experiencing difficulties in verifying the information you provide. We will advise you via Bank Mail once the process is complete and what the status of your account is.
I have supplied you with direct questions and I would like to receive direct answers.
>If your questions have not been answered to your satisfaction, please contact us via Bank Mail.
Sincerely,
Customer Security, NetBank
Phone: 888-256-6932; Fax: 678-366-1942
NOW AFTER EVERYTHING they are going to charge me $25.00 to close this account after this is is fixed. I am blown away. I can not believe a compnay would do this. Do they have no shame?! I will let you know how this all turns out. I Will be mailing the package in on Wednesday.
I would strongly suggest that you avoid this bank like the plague. if they will do all this to a 75 year old retired lady on a structured income they will do it to anyone. They know the matter will be cleared up but they will have had free access to my money for a couple of weeks. stay away don't take a chance.
If you have any information you would like to share about NETBANK please email me. I am determined to file some sort of action against these bastards. There has to be something a consumer cna do to put them in their place!!!!
[email protected]
Barbara
Barbara
pahrump, Nevada
U.S.A.
Click here to read other Rip Off Reports on Advanta Bank
1 Updates & Rebuttals
A.N.
Alpharetta,Georgia,
U.S.A.
A few notes on NetBank from a Devotee
#2Consumer Comment
Sun, August 17, 2003
The key to succeeding with NetBank is fiscal responsibility, and also an understanding that NetBank does not and cannot know you in the way your local United Community Bank does. Therefore, they are very careful about security procedures, and if they receive any information whatsoever that is not consistent, or if transactions start looking fishy, they are going to request verification of identity. They do this for your protection, the protection of their customers, and so that the bank doesnt go under due to fraud. It can be bloody inconvenient, but thats the way it is. Id rather my bank decide they needed to know with whom they are dealing rather than they let someone run hog-wild with my credit. If youre a NetBank customer and they request proof of your identity, think a minute before you get incensed. Think about how much you would appreciate this measure if this was a case of fraud and you were the victim. Theyre not trying to be offensive; theyre trying to do their jobs. They cannot answer questions regarding procedure because that would allow people to circumvent the process. This becomes particularly important with new laws in place regarding security and verification of identity. As far as fees and holds are concerned: avail yourself of the information provided to you. Banks issue disclosures for a reason. They are required to do so under federal law, and these disclosures must tell you about funds availability rules and fees, among other things. If you read the disclosures and you dont understand them, call customer service. A few polite questions can prevent hundreds of angry ones later. Don't understand "repeated overdraft"? That means six or more overdrawn DAYS in a six month period, and that is defined by Federal Regulation CC. In short, most of the issues Ive read here regarding this company have to do with a lack of understanding of security issues and their importance; a lack of availing oneself of information; and an inability to keep ones books. Keep careful records, remember that security procedures are in place for your protection, and ask questions!!! Do not assume.
