- Report: #1463875
Complaint Review: NCH Software Inc. - Greenwood Village Colorado
Reported By:
Jerry Winn -
Chicago, Illinois, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
NCH Software Inc.
6120 Greenwood Plaza Blvd Greenwood Village, 80111 Colorado, United States
Phone:
720-627-7145
Web:
https://www.nchsoftware.com/
Categories:
Business Rating:
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NCH Software, Inc. Denied upgrades for Lifetime Licenses for VideoPad and WavePad software Greenwood Village Colorado
On February 13, 2018, I purchased VideoPad Video Editor Master's Edition @ $59.95 for a Lifetime License, and WavePad Sound Editor Master's Edition @ $59.95 for a Lifetime License, for a total of $119.93. However, when I attempt to download any upgrades after 6 months, I get a message that "if you purchased more than 6 months ago you may need to purchase an upgrade to use the current version." If I purchased LIFETIME LICENSES for both VideoPad and WavePad, why do I have to PURCHASE upgrades?
On October 8, 2018, I contacted Live Chat at NCH Software (see below):
-Please be patient while you are being connected with an operator ...
-Hello, Thank you for contacting us today, how can I assist you?
On February 13, 2018, I purchased VideoPad Video Editor Master's Edition @ $59.95 for a Lifetime License. However, when I attempt to download any upgrades after 6 months, I get a message that "if you purchased more than 6 months ago you may need to purchase an upgrade to use the current version." If I purchased LIFETIME LICENSES for VideoPad, why do I have to purchase upgrades?
-I will be more than glad to look into that for you, may I have the e-mail address that you used to register the software with? (e-mail address sent)
I also purchased WavePad Master's Edition @ $59.95 LIFETIME LICENSE on the same day and the same message appeared when I tried to upgrade.
-Just a moment
-Now, the license you purchased is a lifetime license, however, this does not mean that you will get free upgrades for a lifetime
-this means that you can use the software version that best works with your license, for a lifetime
It is a fraudulent bait & switch sales tactic to advertise Lifetime Licenses that don't include the necessary upgrades. Nor is it indicated on the purchasing page that Lifetime Licenses don’t include the necessary upgrades, or that upgrades are only available for six months.
