Well, like many out there I was unfortunate enough to have used National Moving Network, Inc. (NMN) as my mover. This company schedules moves with subcontractors whom they state are "reliable, insured, honest" companies. There are numerous complaints filed against them with the Florida State Consumer Affairs, call 850-488-2221 (www.800helpfla.com). Other web sites that have several complaints against this company include: www.thecomplaintstation.com and www.consumeraffairs.com.
I guess I could go on forever venting all the hostilities created by this company but I will try to summarize my experience. I am physician who has an extremely tight schedule. Because of the promised pickup and delivery dates and a price of $1425 ($300 less than the better known national companies) I elected to move with National Moving Network instead of a better-known moving company whose pickup and delivery spread was over several weeks. My promised pickup date was 6/30 – 7/1 and delivery date 7/5-7/6. I did not hear from National Moving Network until I started calling them frequently two weeks prior to my move to find out what was going on. The company rarely picks up the phone and NEVER RETURNS CALLS; I have lost so much of my time dealing with this company. A few days prior to my move Bill Singleton the dispatcher at NMN told me that Massada Moving and Storage, Inc. would move my stuff. He reassured me that this is a very good company with great service, another incorrect statement. Don Massada from this company called me and told me that his driver was running behind schedule and would not pickup my shipment until 7-2. Now I was in a bind because I had to leave for Texas on 7/1. So I worked out to have the building manager let the movers pickup my items and observe them while they do this. For this I had to pay her $100, and I asked Bill Singleton at NMN to credit my account $100. To this date he still has not done this.
Finally, on 7-3 the movers came to pick up my belongings. The building manger oversaw the pickup and my stuff was taken to Chicago. Two days later my father, whose number I provided to the companies because I was on the road, received a call from In & Out Moving and Storage, Inc. The long distance dispatcher, Ariel Hersh, told my father that they would not deliver my items until 7-23 and they wanted $2425 for the job. We were outraged!
First of all who is this guy and company, why do they have my things, and why is my shipment in Chicago? Massada Moving stated to me that he was picking up my shipment from Cleveland on 7-2-00 and taking it straight to Dallas. So the battle began, several calls to all three companies to try to have my shipment delivered in a more reasonable time. My items included invaluable research data, surgical notes, surgical texts, and so forth. These guys/companies were having me do my job without the use of any of my resources for several weeks; this ended up costing me hundreds of dollars in lost time and materials. If you ever want to experience a run around try dealing with any of the mentioned companies. My father and I were given excuses, phone calls were never returned, and none of the stated promises were kept. They would not take our calls, and almost invariably the secretary would say that they just stepped out or were on another line each time we called. Delivery dates kept changing and changing as the days went by.
Of course all the aforementioned companies kept stating new “laws” and reasons why they WOULD not compensate me and how they were doing nothing wrong.
In the end, I received my shipment WEEKS later with damages to some items. We were charged an extra $200 by Ariel Hersh at In and Out Moving as part of their extortion and holding my items for "ransom" for no validated reason. The Mr. Hersh could not provide us with any reason why he charged us more money.
DO NOT EVER DO ANY BUSINESS with NATIONAL MOVING NETWORK, MASSADA MOVING & STORAGE, or IN and OUT MOVING & STORAGE!!!!!
If you would like to know more about my experience please contact me at [email protected]