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  • Report:  #353917

Complaint Review: Nars - Cape Girardeau Missouri

Reported By:
- cape girardeau, Missouri,
Submitted:
Updated:

Nars
William Cape Girardeau, 63701 Missouri, U.S.A.
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I have worked for this company since March 5, 2007. During the first week of my four week training , I was informed by my trainer, that there was a supervisory position opening up along with the graduation of my class. Immediately I requested an application. Knowing that my chances at this time in my career at Nars, would probably not be very good.Obviously I was denied at that time. I continued to apply at every opportunity. This went on for several months. During that time, I strove to provide exemplary customer service to Charter Communications subscribers. Somebody was watching , because within my first month on the floor , it was decided that I be given a "chance" to try out for Tier 2 (the help desk). When asked about my performance, I was informed that I was qualified for this position , but that there were not any available at that time. Huh? Very strange, considering the fact that for the next two months I was routinely receiving those Tier 2 calls from other agents asking for help. I did this at my regular agent pay , knowing that there was a pay difference between regular agents and Tier 2 agents. Keep in mind that by this time I had one of the lowest Average Handle Times (around 6 min) and I routinely scored well above the required 65% on my quality scores. As a matter of fact , all of my stats were well above the expected levels. This was about the time that the Direct Sales and Order Entry department was begining it's recruitment and planning phase. Upon submitting my application and resume for the third time for an open supervisory position, I was confronted and asked that "If I wasn't chosen for supervisor would I be interested in joining the Order entry Dept?" Knowing that any step was a good step , I said yes.

Big Mistake. So, not being chosen, I attended the week long training session for the new department. Before training I asked what kind of calls we would be taking, I, and many others, were told that we would be taking 1 kind of call, and that was of the Direct Sales and Order Entry type. Soon thereafter a different answer was given, 5 different types of calls were to be expected! Imagine my surprise. Day two on the floor brought me an offer of more money per hour doing basically the same thing I was doing before training for the Order Entry Dept, taking Tier 2 calls, this time it was full time and a pay increase, no more billing calls, HOORAY!!! Someone finally realized I was doing more work than what I was being paid for ! I wish that was the case later on. In October of 2007, I was finally promoted to Supervisor, after applying 6 consecutive times. Imagine my excitement.

Being a supervisor was fun in the beginning, learning how to use my talents to their fullest potential by leading and guiding a group of individuals towards a common goal. Monitors, spreadsheets, and occurrences, oh my! Over the course of the next 9 months, my teams were repeatedly out performing the teams that were under the direction of my peers. Having won many awards and recognition for thier performance , I figured that maybe I was on the right track here. Wrong. Daily, it seemed, the work load would increase, things that should have been handled by someone else were thrown on me. I am not saying that it was all me, my colleagues and I were all in the same boat at this point. Help was given and then taken away, given and then taken away, one duty was replaced by a different duty, untill finally, on a daily basis I was asking my self " What was going to change today?" Did I say something about this to my superiors? Absolutely. And repeatedly I was given the same generic answer "We're working on it." Working on what!? Make a decision, either

A: decrease the workload or B: increase the pay. This was my opinion, and I let it be known. Apparently by speaking out on behalf of the other supervisors in a meeting , I and a supervisor in another department, had marked ourselves as being disgruntled employees. A few days later more work was laid on my plate. I had had enough! My two weeks notice took 27 seconds to type and print out, 15 minutes later I handed my notice to my senior supervisor who , imediatley took it to her superiors. After my lunch break I was called to my sup's desk ,"to talk". Questions were asked about why I had handed in my two weeks notice. My answer to that question was " There is not enough time to do the things that you ask me to do now , knowing that there would probably be more to do tomorrow. My continued stress about not being able to meet deadlines and finish projects in a timely manner has affected my health, attendance, and attitude." After saying all of that, it was decided that I go home and reflect on my decision , return the next day and give my final answer. The next day I returned to Nars, confident in my decision to remain a Supervisor, put my head down and keep on keeping on. Imagine my shock when after informing my sup of my decision, I was told that my position had already been filled and I was due to return to the floor in two weeks.That was fast! To appease me my senior told me that there initially two positions to be filled and that a third had put in right after I had submitted my resignation. If even one of them pulled out, my position was there for me to return to. The next afternoon one of them did indeed decide not to be considered and removed his name from the hat. Did I get my job back? Not a chance. More B.S followed. Realize, dear reader, that what you have read has been a summary, not a detailed account, and many things that were said and done by this company towards other employees, would take many days to type and I just don't have that kind of time, as I am actively pursuing a lawsuit against Nars and finding other employment. Ask yourself this, if you were in my shoes, would you use Nars as a reference? Probably not. So ,if you are looking for some mental abuse and stress related illness, please apply for a position. If not then do not apply, please, for your sake.

Until next time take care of yourselves and each other. ER. P.S this company has also violated some health codes, so I am contacting OSHA and the Dept of Labor.

Er

cape girardeau, Missouri

U.S.A.

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