I initially contacted Morse moving on July 27th for a moving quote. I was moving from MI to Texas. One of their reps Jenny came out to my house a few days later to assess the house and present me an estimate of about $4400. She documented everything she saw and gave us a price quote along with the documents showing all the property she had seen in every room.
My home office had two computers in there (an imac computer and a server along with a tv monitor both noted on her assessment sheet). The tv monitor that went along with the server was the one in question. I was satisfied with her quote and a few days later she called to retrieve my card information to confirm the move was scheduled. Move was scheduled for August 25th. My utilities except for electricity were turned off on the 24th and i flew out on the 26th. The movers showed up and packed my stuff with no issues. They packed my server and i packed the tv monitor that hooked up to the server and handed it to them. Everything seemed fine until we got to Texas and the goods were delivered.
The same day the delivery driver came (a different driver from pickup), we unpacked all the boxes in his presence and we noticed the tv monitor for the server was missing. I asked him about it and he said it could possibly have been left behind as our property was stored in a warehouse for a few days before it was loaded to his truck. He said his box count showed all accounted for but i told him he was wrong because obviously one tv monitor is missing. There was no monitor for the server so i definitely knew it was missing. He said he would report it and would have the office look into it when he got back to Michigan in 4 days. He then noted it that it was missing on his paperwork and had us sign it. I called to follow up a few days later and i was practically called a thief by a lady named Faith.
She said i waited almost a week to file a claim which was not true and implied that it was almost a week after dropping off, how did they know i was not lying? I explained to her i was a doctor and did not need to lie about a $250 tv monitor. I told her i reported it to the drop off driver and that he said he would take care of it when he got to Michigan. She then said i should have gotten their additional insurance. I pointed out that the deductible was higher than the cost of the tv monitor (deductible was $275.00, the tv is between $225.00 and $250.00 online). She then said she would look into it and get back to me. She told me to hold on that the driver that picked up our goods in Michigan was in the warehouse currently, she put me on hold and said that the driver said we might have left the TV monitor behind to watch TV. I told her it wasn't possible because our cable was turned off prior to them getting there and that tv monitor was permanently connected to my server. Once, my server shipped, i had no reason for keeping the monitor behind.
I was then told she would investigate it and get back to me. A couple of days later someone from her company then sent me a letter denying my claim. At this point, all i am interested in is my tv monitor either being replaced or located. I do not value being treated like a thief. Its the principle. I work hard for my money, if my property is lost, it deserves to be replaced.
If Morse moving can treat a customer who spent almost $5,000 with them, how will they treat smaller customers?