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  • Report:  #112604

Complaint Review: Midway Auto Team - Phoenix Arizona

Reported By:
- Phoenix, Arizona,
Submitted:
Updated:

Midway Auto Team
2201 W. Bell Road Phoenix, 85023 Arizona, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I wish I had read the reviews before I chose to do business here.

We wanted to purchase a Nissan Sentra 1.8. The only one left on the lot had no AC. The sales rep said that they could install one through their service department by the end of the week and we proceeded with the purchase in cash.

The finance manager rushes through the paperwork. He spends NO time telling you about your rights, but spends ALL his time and yours telling you about why you need to buy the upgraded service plan. They even ask you to sign that if a dispute arises, that this will need to be resolved through mediation, and that you wave your right to a trial. DON'T SIGN IT! I've bought 4 cars over the last 6 years and NEVER had a dealer even mentioned the possibility of litigation. Wonder why they feel they need to do this??

Somehow, the finance manager proceeded not to give me all copies of my paperwork. When we got out to the car to drive it home, it was missing an antenna, warranty information, and an operators manual. They said they would get that to us when we brought the car back to have the AC installed.

We left the lot reasonably satisfied, but needed to call back to ask about a few additional items. Even though the salesman was around according to his boss, he didn't return our call, didn't schedule an appointment for our AC service, and didn't pass this information along to anyone for followup.

Later, when WE called them back, their Sales Manager told us that their Service Department had closed. We called back 5 minutes later and discovered that the Service department was open. When we talked to the Service Dept, they said basically that they don't do AC service. Funny, that's not what the sales rep said who sold us the car.

We returned to the dealership and sales manager tried to explain that we misunderstood the situation, that the car would need to be taken to a distributor, and they would do the work. He didn't know when that would be done. Since it wasn't going to be done by the end of the week, they had broken their end of the contract.

Stay away from this dealership. I am reporting them to the better business bureau immediately after finishing this. They are not to be trusted. They are rude, dishonest, and pushy.

Mike

Phoenix, Arizona
Canada


2 Updates & Rebuttals

Keith

Phoenix,
Arizona,
U.S.A.
Car Buyer Slow Down

#2Consumer Suggestion

Thu, October 28, 2004

Why is it that the "car guys" are the evil doers? After being in the business for about 4 years now I assure you that the customer lies to the car guy a hundred times more than the car guy lies to the customer. How about reading the contracts before signing them? How about asking questions about what your signing? Oh wait...why not tell the evil car guy that your credit sucks and no one in town will secure a loan for you? Oh heres a good one...."Well I owe about 9500 on my trade"...car guy finds out later it was really 19500 !!! But we are the evil ones.... please... give me a break...most of these reports are from people with bad credit who are mad that they can't get bought on a loan. This dealership has an outstanding recoed of great customer service and I am proud to be an employee here.


Stick - Rip-off Report Consumer Advocate

Phoenix,
Arizona,
U.S.A.
Many car dealers like arbitration agreements because it helps keep Ripped off car buyers away from grand jurys in a court of law!

#3Consumer Suggestion

Wed, October 13, 2004

Mike are you talking about a arbitration agreement? Many car dealers like arbitration agreements because it helps keep Ripped off car buyers away from grand jurys in a court of law! As far as your dealer installing a AC unit. I would insist on it being ONLY NISSAN parts. You might get a after market AC unit and that would suck canal water. Sounds like you might have bought a 04 striped left-over unit. Now I invite you to read the informative info posted below. Post your thoughts after reading the below. Thanks. A local law firm hires me when they have a law suit involving car dealers and car buyers. Here is a small list of CURRENT SCAMS for you to chew on. 1. Market Value Adjustment stickers on new cars. These MVA stickers are attach to the new car MSRP's they are the same color as the car maker's MSRP. You know try to make it look like the car maker had something to do with it. Mr. Car salesman, does your car dealer do this? tell the truth! I will know if you lie about it. 2. Car dealers playing with the car buyers Credit application after the buyer is long gone home. They try to make the car buyer look better in the bank's eyes so the car dealer is sure to get the buyer approved, even if the car dealer has to play the FRAUD GAME! I am sure you want proof, so go to the rip Off Report and see for yourself. You tell me what you think! www.badbusinessbureau.com/reports/ripoff52158.htm 3. Car dealers telling car buyers that if they do not buy the extended warranty they will not get the lower interest rate. And Some car dealers will get the buyer to agree to a warranty during the signing in the "BOX" and then a few days later behind the car Buyer's back they never pay for the warranty they sold to the car buyer. They keep the money. http://www.badbusinessbureau.com/reports/ripoff84186.htm 4. Hey Mr. Car salesman do you know what a "YANK" or a "SPOT DELIVERY" is? http://www.badbusinessbureau.com/reports/ripoff52643.htm 5. F&I people not willing to give car buyers copies of what they sign. Why is that Mr. Car salesman? http://www.badbusinessbureau.com/reports/ripoff94549.htm 6. Car dealers having some new cars on display without having MSRP's. What's up with that Mr. Car salesman? Have you ever Heard of the Monroney Law? The legislation requiring the sticker is commonly known as the Monroney Law, named after its sponsor in Congress, Almer Stillwell "Mike" Monroney (1902-1980): Born in Oklahoma; U.S. Representative from Oklahoma, 1939-51; U.S. Senator from Oklahoma, 1951-69. http://www.badbusinessbureau.com/reports/ripoff38266.htm 7. Car dealer selling car buyers trade in before loan on new car gets approved. http://www.badbusinessbureau.com/reports/ripoff93451.htm 8. Car dealer getting car buyer to sign MANY car buying contracts. Last contract car dealer gets buyer to sign, they kick the Buyer's trade out of the deal and never tell the buyer. Look at the 3rd pic in this report. Mr. car salesman do you feel this buyer was Ripped OFF? http://www.badbusinessbureau.com/reports/ripoff52158.htm 9. Car dealers making car buyers beg for their down payment back after car deal falls apart! what's up with that? Why can't the car dealer just GIVE THE MONEY BACK? http://www.badbusinessbureau.com/reports/ripoff77724.htm 10. Car dealers selling "look a likes" Mr. car salesman do not "Dummy up on me yet" OK? http://www.oag.state.ny.us/press/2002/jan/jan14b_02.html 11. Car dealers like to hide fee's. are you still with me Mr Car salesman? I hope you can keep up with me, and don't dummy up! http://www.oag.state.ny.us/press/2003/mar/mar18b_03.html 12. car dealers that hide lemons! Hey Mr car dealer want some JUICE? http://www.oag.state.ny.us/press/2003/mar/mar12b_03.html 13. Can you say "Rolled Roll-back" too many times! http://www.badbusinessbureau.com/reports/ripoff83654.htm 14. Car buyers having to play the high interest rate game. http://www.badbusinessbureau.com/reports/ripoff91385.htm 15. Hey Mr car salesman, could we call this one "Rebate Rip OFF? http://www.badbusinessbureau.com/reports/ripoff23014.htm 16. Could we call this one "hide the wreck" http://www.badbusinessbureau.com/reports/ripoff89715.htm 17. Hey Mr Honest Car salesman what can we call this one? Maybe "we forgot to pay off the car Buyer's TRADE! http://www.badbusinessbureau.com/reports/ripoff89428.htm 18. Car Buyer's trade in falls in a REPO HOLE! http://www.badbusinessbureau.com/reports/ripoff89397.htm 19. Hey Mr car salesman you still with me? Don't fall asleep, we got work to do. What can we call this one? Maybe "Forged my signature' http://www.badbusinessbureau.com/reports/ripoff88651.htm 20. Can we call this one "contracts of many colors Mr car salesman or maybe " new contract to sign? http://www.badbusinessbureau.com/reports/ripoff88289.htm In many states we do NOT have anybody that will pass a 3 day cooling off period. In other words once you sign all documentation you are TOAST if you change your mind. Car dealers do not want you to drive to their compatition. No car dealer wants you to have an option of unwinding a car deal. They want to hold your FEET to the FIRE!

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