- Report: #1425489
Complaint Review: Mercari ( San Fransico California) - San Francisco California
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Author Confirmed
Why?
Mercari ( San Fransico California)
PO Box 171 San Francisco, 94104 California, United States
Phone:
1-855-464-7482
Web:
Mercari.com
Categories:
Business Rating:
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Mercari ( San Fransico, California) Cameron, Mrya, and the Mercari Team They canceled my shipment after i shipped it with NO explantation, then, canceled my account that was only three weeks old. San Francisco California
I started my account with Mercari Noverember 26th, 2017. I had tried to start an account with them about a year or so earlier, but i could never figured it out. So, when i started this new account, my regurlar email still would not let me log on, so, i used my other email address. For about three weeks things were going well, i was selling things and had purchased a few things. Then on Dec. 14th, i sold three items, and two were shipping out using their NEW FEDEX option. After the items were packaged, and shipped at FEDEX, the following day i receive TWO emails stating that Mercari cancelled my shipping on FEDEX. There was no explanation or reason, nothing. I quickly called the number and spoke with a very RUDE man, and his response was "that it is out of MY hands, you will have to email, and that could take five days!". I told the man that i didn't have five days because i was leaving out of town. SO, with no help from him, i emailed " HELP!!, someone just canceled two of my tranactions that we shipped FEDEX last night!".
Fast forward to today, they have canceled my account, and I am not longer a seller. The last word i got from Cameron was that , " your account has been suspended pending deletion because you continue to engage in prohibited conduct, your user privileges have been revoked".
These people have never even answered any of my questions has to why and what happened. When you email, you never get the same person to answer your email, it is sent to "whomever' it appears". So, bottom line is that they made a judgement on me without even giving me a reason. If you ask me, they are full of themselves and are on a power trip. They certainly are not representing the company well. The person who started this company in Japen and openned it up in the USA, made a big mistake choosing San Franciso to move forward with their company. i have read multiply complains on the BBB site. I will be added mine also.
J. mangione
Mesa, Az
