- Report: #1220664
Complaint Review: Marlo Furniture - Forestville Maryland
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Marlo Furniture
300 Marlo lane Forestville, 20747 Maryland, USA
Phone:
(301) 735-2000
Web:
www.marlofurniture.com
Categories:
Business Rating:
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Marlo Furniture Marlo's Defective Products Forestville Maryland
Marlo furniture delivered defective furniture to my place delayed several months after expected date of delivery.
On time of delivery we registered a complaint with the company about the quality of the seats and pillows.
The pillows were not filled with the proper material and part of the seats were empty and not filled with consistency.
After a month the seats started taking off and became saggy.
Two days ago, 4/2/2015, they sent a person to check and in his report he classified the problem due to "perception".
He sat on the seats and tried them to see the difference compared to another sofa purchased elsewhere. Even the seats of two pieces showed different level of poor craftsmanship and defects. Marlo's rep noticed the defects. He tried to change the filling inside the back side and claimed that he fixed the issue.
The company refused to fix the damage or replace the seats or exchange the set with another one for a reasonable price we agree about.
They refused any fix and claimed their is no manufacturer warranty on the product and we have to purchase the warranty separately. The product is defective and it is not an issue of buying a warranty. Marlo delivered cheap quality and defective for a price close to $1,500.
