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  • Report:  #1387241

Complaint Review: Marlo Furniture Store - Alexandria Virginia

Reported By:
AG - Washington , Dist of Columbia, USA
Submitted:
Updated:

Marlo Furniture Store
5650 General Washington Drive Alexandria, 22312 Virginia, USA
Phone:
703-941-0800
Web:
https://www.marlofurniture.com/
Categories:
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Three years ago I purchased a red leather sectional for $1,500 as advertised by the store and sales person. Two years later, the one side I use flattened and it started to show cracks. The color also began to peal off. I waited until this week to finally get it fixed. I contacted Marlo and they said that they would not service it even if I am willing to pay out of pocket because they would be liable after it. As a result, I consulted with two other repair shops and they say that there is no solution for the sectional. It cannot be repaired because although Marlo advertised it and sold it as leather, it is NOT leather at all. It is some type of fabric that mimics leather and cannot be restored. It has to be thrown away. Re-upholstering it would cost me more that what I paid for it. This is an unacceptable business practice. I will not purchase anything else from Marlo Furniture, ever.



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