- Report: #1156660
Complaint Review: MAKO Software Inc. - Internet
-
Author Not Confirmed
Why?
MAKO Software Inc.
Internet, USA
Web:
https://makoprogram.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MAKO Software Inc. Mako Program, Michael Ghandour, JARVIS Program The website will charge your credit card but the software is unavailable, does not reply to emails. Internet
The owner of the company, Michael Ghandour, states that he has developed The Most Advanced Artificial Intelligence Software on the Market. The software was supposed to be patterned after J.A.R.V.I.S., Tony Stark's AI "assistant" in the movie Ironman.
The website is set up to offer a free trial of the softare for seven days. When you register for the "trial", you are directed to enter a credit card number. After entering your credit card number, you are charged one cent possibly for verification of the card. Then when you go back to the website to download the software, you are directed to purchase three types of subscriptions. I purchased the Premium Subscription for $9.99/month. No free trial of the software was available on the website as indicated.
My credit card was charged and an email was received that Mako Program Inc., was set up for automatic payments of $10.00 per month. I visited the website again and logged in. There was no software to download. I have sent three emails which have not been answered. The only way to contact the company is through a "message box" which is ignored. This so called software company seems to be out of business but the website still remains to take your money.
2 Updates & Rebuttals
Don
Houston,Texas,
MAKO PPROGRAM.NET
#2Author of original report
Wed, June 25, 2014
The owner of Mako Program Inc., responded on 06/24/2014. After changes were made to the website, the software was available for download. When the software was installed and executed, multiple errors were encountered. Norton 360 removed the software indicating that it was tagged as high risk for virus infection. Norton Anitvirus was disabled as well as all programs that could interfere with the operation of the software.
Although Microsoft support was contacted regarding the issue and the operating system, Windows 7 Ultimate, was checked for errors, it is believed that Microsoft Critical and Security Updates installed before the software was downloaded could be interfering with the program causing it to crash. The owner of Mako Program Inc., Michael Ghandour has shown good faith in trying to correct the problem and is willing to offer support to the problems encountered.
Makoprogram
chino,California,
Helped with my development team for 4 hours and spoke with on the phone
#3REBUTTAL Owner of company
Wed, June 25, 2014
We contacted Doug after him trying to get in contact with us, he was not happy that the product had many bugs, so my development team and I decided to take a look at the issue via teamviewer we noticed that the issue was this his Norton antivirus seeing MAKO was an error, because it controls many areas of your computer it was considered a virus. We disabled it and saw another error occur, which we have never encountered before. On further investigation we found out the issue was with his windows 7 OS being corrupted. The speech recognition culture was not being set for our speech recognition engine to recognize which country he lived in.
I gave him a full refund of his 10$ via paypal and wrote this email
Hello Doug,
This is Michael Ghandour CEO of Mako Software Inc, my development team and I have been working on fixing the issue via remote desktop software: team viewer(id:*****pass:****). What we have concluded from our tests in debugging the error and attempting to replicate the issue is that your windows OS seems to be corrupted. We suggest you get in touch with Microsoft's support team to help you with this issue.
To make sure it wasn't the MAKO Program at fault we installed a fresh copy of windows 7 ultimate 64-bit in a virtual machine and logged in to MAKO on the VM, everything ran smoothly on the VM with your credentials.
My development team and I believe it is a third party application that is conflicting with your speech recognizer's ability, it might be Norton.
This is a Microsoft problem out of our skill set, however if we could have solved it we would have for you.
Sincerely,
Michael Ghandour
CEO of MAKO Software Inc
I have worked with him to make sure everything is resolved, if he has any further questions he can contact my extention or my emails.
This whole incident was just one big misunderstanding
Sincerely,
Michael Ghandour
Report Attachments
