On 12/20 I had hired "Maid Brigade" to come clean my mother's townhouse on 12/22. We had discussed the price of $25 per hour/per person. I agreed and asked that the only clean the main level of the townhouse, consisting of living room, dining room, powder room and kitchen.
Upon arrival two young ladies showed up. They were short some suppies and didn't have a good attitude. They were there for two hours. Upon the completion of the two hours not even one room was cleaned complete! I was appauled.
After calling and talking to the owner/manager I was rudely handled and lied to. He was telling me that I was wrong. I asked him not to make any comments until he came and saw the house for himself, at first he refused. After a few more words I got him to agree to come see the house. Approximately ten minutes after I had talked to him, he called me back and told me he would refuse to come look at the townhouse. I told him that was rediculous! That before he comments on what the girls did or did not do, he must first see the work. Again he refused. He told me he would have the girls come back and finish the work but, at my cost. I asked for at least a discount considering I was 100% unsatisfied with their work. He still refused. He was very rude and yelling at me. Telling me that I was wrong and didn't know what I was talking about. Even though I have personally cleaned houses as well as owned my own cleaning company.
I am appauled by the way I was treated by this company. I, the customer, was yelled at and lied to. Not to mention the work that I thought was to be done, wasn't.