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  • Report:  #567

Complaint Review: Mac Mall - everywhere Nationwide

Reported By:
-
Submitted:
Tue, July 13, 1999
Updated:
Tue, June 24, 2003

Mac Mall
on the Internet everywhere, Nationwide, U.S.A.
Web:
N/A
Categories:
Computer Mail Order

______________________

APPLE COMPUTER RIP-OFF

______________________

In March of 1999, I bought a new Apple IMac computer from Mac

Mall. After 3 weeks of very little use the monitor broke. I

called Mac Mall and they told me that there were no refunds on

IMacs, a point they forgot to mention when they sold me the

computer. American Express and I had very little luck changing

their minds. So I turned to Apple Computer itself.

I told them that they had sold me a lemon, because it had died

after 3 weeks, and I wanted it replaced. They said they had a 1-

year warranty and that it would have to be taken in for service. I brought it to the nearest service center. 2 MONTHS LATER it was returned to me and it is still not working. There are technical problems and the blurriness of the screen it still prominent.

So again I called Executive Consumer Relations at Apple. I said

that it's obviously a problem that can't be fixed. I am a

consumer, I paid almost $1,000 for the computer. If I had wanted a

refurbished computer, I would have bought one. But they stood firm on their story. They, specifically Tiffany Mitzel head of Apple Customer Relations, told me that Apple "deserved another chance to fix the computer." As a consumer whose business hinges on this computer, I didn't feel that they deserved another chance, they had their chance and it was unsuccessful. I wanted a replacement.

After hours of arguing myself blue in the face, there was nothing I could do. Tiffany said that Apple would "bend the rules" and send a service call to my home to service the computer on-site so I wouldn't have to be inconvenienced by taking it out again. With very little recourse, I had to agree. It's taken 2 weeks for them to call me with a time for the service call.

They finally called this morning and said that they would have to take the computer out of my home YET AGAIN to try and service it. This is so totally unacceptable. I don't know what to do in this situation. Obviously the computer is a lemon. And even if it's not, it doesn't work properly and I'd like a replacement. I didn't go out and spend $1,000 to get a computer that has to be in the shop from almost the minute it was delivered.

Can anyone help me with this situation? My hands are tied and my frustration level is reaching a dangerously high plateau.

[email protected]



2 Updates & Rebuttals

Alison

Le Mars,
Iowa,
U.S.A.
Why did you post this twice???

#2Consumer Comment

Mon, June 23, 2003

I think it is kind of funny that you posted this twice, only in your previous posting, you said you bought the computer in Sept of 1999. I have an imac and it has worked great for me. I have owned several PCs that were piles of crap. I have also made several purchases from Mac Mall and have had no problems at all. I'm sure that when you purchased the computer, somewhere in your purchase agreement it stated that there were no refunds. Its kind of like a car--when your car breaks you don't take it back and get a new one-they repair it. Be glad that they offered to repair it at all since you obviously weren't going to get your money back or a brand new computer. They could have told you tough luck! Think of this as a lesson when making major purchases...always read the fine print!


BOYD

GRAY COURT,
South Carolina,
YOU CAN KICK THEIR BUTT

#3Consumer Suggestion

Sat, November 09, 2002

CONTACT YOUR STATE ATTORNY GENERALS OR CONSUMER AFFAIRS OFFICE. THAT IS MORE EFFECTIVE THAN WASTING YOU TIME AND GETTING HIGH BLOOD PRESSURE BECAUSE OF THEIR STUPIDITY. GOOD LUCK AND KICK BUTT

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