Tom
Cerritos,#2REBUTTAL Owner of company
Thu, January 20, 2005
In response to the complaint submitted on January 3, 2005. When Cassie signed up for the service, she was never promised anything other than the fact of we will supply her with higher quality food and that she needed us to move her freezer. Fact of the matter is that she provided us a copy of her credit report with her social security #s on it and thought that would be easier then pulling a whole new report, since she alresdy had one. She then called us one to two months later crying that she was going to be homeless because of her credit problems, and continued calling three to four times a day because she was going to get thrown out of her house. After lengthy negotiations with the finance company which is not called First Financial which makes us wonder if this had anything to do with us. We convinced them to sell the deal back to us. Cassie said that would solve all of her problems. We then asked her if she still wanted the service. She indicated that she did. We decided to keep the account as an in house account which we normally do not do.Cassie was to make payments to us. Cassie bounced the payment to us. We have never dealt with a company called First Financial so we do not know what Cassie is talking about. We tried to help her out and did everything in our power that she wanted and this is the thanks we get. Also we did move the freezer for her, we told her we would move it, as long as she was current on her bill. When she finally became current we gladly moved it for her. The other thing I would like to rebuttal is the fact that the is that the $100 for each friend they have sign up is off of the next order, and the sheet which she gave the referrals on clearly states that and has her signature on it and is in my office if anyone would like to see it. Any exchanges a customer needs is taken care of immediately and the customer is asked if it can be made on reorder. This is clearly an unnecessary shot at Ltt Gourmet Foods and this complaint has been forwarded to th legal dept. to be handled promptly.