- Report: #1452965
Complaint Review: Liberty Travel - Burlington MA
Reported By:
Jeffrey -
Bedford, New Hampshire, United States
Submitted:
Updated:
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Author Confirmed
Why?
Liberty Travel
Burlington, MA, United States
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Liberty Travel They left us in Poland holding a worthless voucher for a tour. They never reconfirmed anything. Burlington MA
My wife and I decided to take a big (and costly) trip to celebrate our 20th anniversary. I usually book my own travel, but because the trip involved travel in Europe, we decided to book through a travel agency. We wound up booking 3 nights in Venice, Italy, followed by a 7-night Royal Caribbean cruise to the Greek Isles, followed by a 2-night stay in Krakow, Poland, with a tour of Auschwitz/Birkenau. The tour of Auschwitz was on my wife's "bucket list" of things that she wanted to do before death. (We are in our 60's) Touring Auschwitz was our sole reason for travel to Poland. We arrived in the hotel lobby as instructed by the voucher provided for us by Liberty. This was our only day in Poland, and was dedicated to the tour. We stood in the lobby with voucher, camera, umbrella, and water in hand and ready to go. When it was 30 minutes past the time of meeting that was specified in the voucher, my wife called the emergency number that was listed on the voucher.
The number was in the UK and we called at our expense. We had to call twice, as the first call resulted in being placed on hold, and the call eventually dropped. When my wife finally got through, she was told that the tour had been cancelled "last year". She immediately burst into tears. We had booked the vacation with Liberty nine months in advance, and it was obvious that nothing on the trip had been reconfirmed or re-booked when cancelled. Liberty had done nothing but the original booking nine months prior to travel. We were both stressed to the max. as the hotel concierge called around trying to get us on a tour ASAP, as we were only in Poland for that one day. Fortunately, he finally found a bus tour that was departing in 2+1/2 hours that had two spots left, and we went on a tour.
We paid again for the tour even though we had already paid Liberty. The tour that we had booked was a private tour, and we wound up on a bus tour. We also lost about 3 hours in Krakow as there wasn't time before or after the bus tour to go sightseeing. Liberty has gone to the "extremes" of offering us a small future travel credit as compensation, but we obviously will never book anything with them again, and want cash compensation for the time we lost and the stress on a vacation due to their failure to perform.
