;
  • Report:  #21898

Complaint Review: Lew Magram - Wilmington North Carolina

Reported By:
- woodinville, wa,
Submitted:
Updated:

Lew Magram
421 Landmark Drive Wilmington, 28410-0003 North Carolina, U.S.A.
Phone:
800-964-1955
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I purchased a dress from them and returned it when it didn't fit.

I received nothing back from them for 5 months, when I finally got a 'gift certificate' for the $139.90 I spent, but they said it was only good for 6 months. I couldn't find anything in the catalogs that I liked until recently.

I called to order and was told I couldn't use the gift certificate because it is expired. I said they owed me the $139.90 and I wanted either cash or merchandise and they said sorry, there was nothing they could do.

I spoke 3 people then finally with a manager, John Utelli and he said they sent me the certficate when they aquired the company in good faith and that they didn't have to, so it was my fault I didn't use it during the 6 months. I told him that if they aquire a company, they should satisfy the customers they aquired as well.

I have reported them to the better business bureau for bad practices. I would suggest the same for anyone else who has been wronged by them.

Teri

Woodinville, Washington


2 Updates & Rebuttals

Tina

Westerly,
Rhode Island,
Guarantee of Satisfaction-? False Advertisement

#2Consumer Comment

Thu, August 29, 2002

I was just about to order a suit when I came across these reports. Thank you! Funny how it says in the catalog that if you're not completely satisfied with your selection, you may return it for an exchange or refund.


Aaaron

Sierra Vista,
Arizona,
Lew Magram

#3UPDATE Employee

Sat, July 20, 2002

The reason you weren't refunded your money is because the Original Lew Magram company went bankrupt. The name was bought by a company in Arizona. They were under no legal obligation to even supply you with the gift certificate they so generously did. It was a gesture to pacify the customers who lost money, like you, from the bankrupt company.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//