- Report: #1210
Complaint Review: Lew Magram - Nationwide
-
Author Not Confirmed
Why?
Lew Magram
Nationwide, U.S.A.
Phone:
(201)833-8500
Web:
N/A
Categories:
Business Rating:
(0)
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Lew Magram Catalog Orders
I ordered a formal gown from the Lew Magram catalog via mail, paying in advance with a check in the beginning of September 1999. I wanted the dress for a cruise I was taking on October 17, 1999.
At the beginning of September, after veryfing with by bank that the check had cleared in mid-September, I called Lew Magram's Customer Service Department to check on the order. I was told the dress shipped in mid-September. The week before my cruise I called again because the dress had not arrived, and was told the order never shipped, and that the dress was on back order. I cancelled the order and requested a reimbursement.
In the beginning of November I called again when I did not receive reimbursement, and was told the check was 'in the mail'. I called again two weeks later and requested a new check be cut. I received the check in late December 1999 and deposited in my account.
In mid January I received a notice from my bank that the check had bounced, been resubmitted, and bounced again. My bank charged me an $8.00 fee for the bad check. In addition, one of my personal checks bounced because of insufficient funds resulting from Lew Magram's bad check, and my bank charged me an additional $28.00 for this.
I have called Lew Magram's three times since that day, and cannot get anyone to answer at their customer service center.
At the beginning of September, after veryfing with by bank that the check had cleared in mid-September, I called Lew Magram's Customer Service Department to check on the order. I was told the dress shipped in mid-September. The week before my cruise I called again because the dress had not arrived, and was told the order never shipped, and that the dress was on back order. I cancelled the order and requested a reimbursement.
In the beginning of November I called again when I did not receive reimbursement, and was told the check was 'in the mail'. I called again two weeks later and requested a new check be cut. I received the check in late December 1999 and deposited in my account.
In mid January I received a notice from my bank that the check had bounced, been resubmitted, and bounced again. My bank charged me an $8.00 fee for the bad check. In addition, one of my personal checks bounced because of insufficient funds resulting from Lew Magram's bad check, and my bank charged me an additional $28.00 for this.
I have called Lew Magram's three times since that day, and cannot get anyone to answer at their customer service center.
1 Updates & Rebuttals
Linda
Hinesville,Georgia,
U.S.A.
internet orders
#2Consumer Comment
Sun, October 31, 2004
one time i called the customer service and asked how to order an item i saw at the internet on their web site but i told the lady that i dont have a credit card and i want to pay it by check and then she told me no problems. and then she asked me the item number i want to order but when i gave her the item number she told me the amount of the item, but the problem is the item that i want is on sale. so i said to her according on your web site the price of the item is marked down but she is insisting to me in their catalog its shows the regular price. so i said to her it dont make sense because you can go to other web-site like spiegel and when their item is on sale in the catalog , you can go to their web site and still see the item you like is on sale. and how come this lew magram trying to rip-off the people? why are you letting this kind of business get away. they have a lot of beautiful and unique items but they need to do a clean and honest business to people or they will loose a lot of money from their customers suing them. i hope people will pay attention when their ordering from the catalog and in their web-site. be alert. thank you.!!!!!!!!!!!!!!!!!!!!!!!!!
