A few highlights from 2 years of dealing with Level Propane...
When I signed up with Level, they brought a contract which was a computer printout whose parts had not been separated. I signed on the front, after several contract terms in small print. Later, I separated the forms and found a full page of other contract conditions in small, very light print which I'd agreed to by signing on the front. These included one objectionable item after another. Among them was a clause waiving the right to sue Level except on their home turf (Ohio)! Is this legal???
When they made a delivery, the bill was left under the tank cover -- we'd never know they've been there. If you don't pay within two weeks, you pay a late fee.
Level's phone lines are always jammed and the waits are always long. I've had to spend hours on the phone resolving one problem after another. It's nearly impossible to speak to the same person twice. Level's local facility has no listed phone number (it's a state secret) and all communication must be through the head office in Ohio.
When I signed on with Level Propane, I was told the current price for the plan I was on was 59.9 cents/gallon -- cheap! They never mentioned that this is a promotional rate (to get you hooked) They promise to hold it for a year (which they did). When my rate was "adjusted", it nearly doubled - to a price that was higher than the local, full service dealers were charging.
I finally notified Level that I wanted to discontinue their service. I was given credit for a portion of my tank lease, but somewhat more than the prorated amount for the time I'd had it. Still, I was anxious to be rid of them. They also informed me I would not be refunded the cost of the gas in the tank on its return (a standard procedure for propane dealers), so I opted to hold onto the tank until it was empty. Level sent me a card to send in when I was ready to have the tank picked up.
A few days ago, my wife came home, ready to cook our dinner, and couldn't light the stove. She finally realized that the tank (and its contents, of course) had been taken. I had never sent in the card requesting the pickup. Level's contract clearly states that they are required to give 3 days notice if they are going to remove a tank, which they did not do. The contract also states the conditions under which they may do so, which hadn't been met either.
IF YOU LIKE LEVEL'S INTRODUCTORY PRICES, HERE'S MY ADVICE. FIRST, OWN YOUR TANK. YOU'LL GET THE BEST DEAL. THEN, SIGN ON WITH THEM UNTIL THEY JACK THE PRICE UP AND TAKE ADVANTAGE OF THEIR LOSS LEADER. AS SOON AS THE PRICE GOES UP, GET OUT!!!
AS FOR MYSELF, I'M HAPPY TO BE DOING BUSINESS WITH A LOCAL PROPANE DEALER AGAIN. SOMEONE I CAN TALK TO.