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  • Report:  #2497

Complaint Review: Les Schwab - Longview Washington

Reported By:
- Silver Lake, Wa,
Submitted:
Wed, June 21, 2000
Updated:
Tue, April 08, 2003

Les Schwab
Industrial Way Les Schwab Longview, 98632 Washington, U.S.A.
Web:
N/A
Categories:
Auto Tire shops

Beware of the service you get buying tires from Les Schwab. I purchased 4 tires from this company 4 years ago. 2 tires are still on my truck after 51,000 miles. The other 2 tires when oval after 10,000 miles. Les Schwab allowed me only $15 apiece for these tires towards 2 new tires. Not acceptable. I paid $100 apiece for these tires.

Very upset with this service after 15 years of buying tires from Les Schwab. The lies were unbelieveable. One of the shop employees told me that if the tires were driven 5000 more miles the tires would be ok. Right. These tires had a bawl spot on them. Took the truck to another tire company for tire replacement and was told that the tires rims had way to much lead on them. Lead is used for balancing. Lead was taken off on the other 2 tire rims. Was told by Les Schwab that the tires that I bought were only good for 35,000 miles. That's a lie. They said I bought a low end tire. That's a lie.

I wrote to Les Schwab headquarters with this complaint. In the end I got $70 more dollars. Had to fight to get that.



2 Updates & Rebuttals

Joshua

Ogden,
Utah,
U.S.A.
Something is fishy.

#2UPDATE Employee

Mon, April 07, 2003

First of all, it would have been a good idea to include vehicle make which these tires were put on and the load range as well. Did this customer "bargain shop" and purchase these tires for the sole fact that they were inexpensive? Is the truck a diesel and were the tires at least an eight ply? Were the tires brouhgt to Les Schwab to be rotated at 5,000 miles. Only in rare cases do defected tires go bad in pairs. If the tires were a defect, more than likely they were "out of round" from the start. Secondly, I don't believe anybody "lied" to this customer. When he was told that the tire was rated for 35,000 miles, that employee was simply telling the truth. The numbers can be figured from the treadwear rating on the sidewall. If they lasted 51,000 miles, shouldn't this guy be happy. As for service, did somebody greet you at your car when you pulled into our lot?


EMPLOYEE

VANCOUVER,
Washington,
U.S.A.
I DON'T THINK SO ..LES SCHWAB IS OUT TO MAKE CUSTOMERS. IF THIS STATEMENT WAS TRUE "I purchased 4 tires from this company 4 years ago.

#3UPDATE Employee

Fri, April 04, 2003

2 tires are still on my truck after 51,000 miles." IT SOUNDS LIKE SOMEBODY GOT A GREAT SET OF TIRES AND PROBABLY AT A FAIR PRICE.THAT IS 12,750 MILES A YEAR .NOT BAD MILEAGE FOR A LIGHT TRUCK TIRE. THE BEST MILEAGE WE HAVE IS 50,000. SOMEBODY IS NOT TELLING BOTH SIDES OF THE STORY. TAKE THE ABOVE STATEMENT FOR NUMBERS SAKE. 12,750 MILES (LOW AVERAGE) FOR A TYPICAL DRIVER MULTIPLY THAT BY, SAY 60 DRIVING YEARS FOR THE AVERAGE PERSON. THAT EQUALS 765,000 MILES IN A LIFE. DIVIDE THAT BY 50,000 MILES PER SET OF TIRES AND THAT = 15.3 SETS OF TIRES TIMES 2 FOR A 2 CAR FAMILY = 30.6 SETS OF TIRES. THAT = 122 TIRES X $70 = $8,568 WORTH OF TIRES TO ONE PERSONS FAMILY. THAT NOT WORTH BIKERING OVER. LIKE I SAID SOMEONE IS NOT TELLING BOTH SIDES OF THE STORY..... YOU GOT ONE FREE TIRE TO RUN FOR 10,000 MILES

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