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  • Report:  #1336

Complaint Review: Leith Mitsubishi - Fayetteville NCarolina

Reported By:
- fayetteville, nc,
Submitted:
Mon, February 21, 2000
Updated:
Sat, February 16, 2002

Leith Mitsubishi
2012 Skibo Road Fayetteville, 28314 NCarolina, U.S.A.
Phone:
1(910) 864-1449
Web:
N/A
Categories:
Auto Dealer Repairs

Approximatly two weeks ago I made an appointment at Leith Mitsubishi to have my 1998 eclipse worked on. I dropped my car of this morning the 21st of february and was assured it would be the first car looked at this morning. I left and called back about 1200 pm and was told that my car had not yet been looked at and was also assured I would have my car back by this afternoon. Once again I left and came back around 5:30 pm. When I got to the dealership they told me they had not gotten to my car yet and I would not be able to get my car back until next week. I was then informed that because I was under the age of 21 I would not be allowed to use a rental car. I am enlisted in the United States Air Force and I have to report to work everyday. The Dealership told me that they could not help me in anyway with any kind of transportation what-so-ever, and did not offer to reimburse me for money that I would have to pay for public transportation or money I lose for not going to work. I feel that if I can afford a 1998 eclipse, make the payments on time why cant I be recieve another means of transportation to work just because my car is in the shop. The dealership more or less blew me off because I am under the age of 21!



1 Updates & Rebuttals

Al

Fayetteville,
North Carolina,
Rental Risk Management

#2Consumer Suggestion

Fri, February 15, 2002

I work for an automotive repair facility and the most common problem I run in to when trying to provide quality service young soldiers and airmen is Rental Car requests. Most national rental car companies have a cut off age of 25(!), and independent car rental companies have a cut off age of 22. We used to offer 'loaner cars' from a small fleet we had, but our rental insurance policy limited our rental age to 23 and up (that loaner car program lasted 4 months, after all of those cars were totalled by customers!). Sometimes it isn't a matter of bad service, but a matter of playing by the rules to minimize liability. It's a reflection of statistical responsibility reflected by the insurance companies (who end up paying for other's errors). I don't like it when I have to tell a customer I can't help them with a rental car because of age requirements, but the matter is really out of the hands of all parties involved, except the insurance companies. As far as any type of compensation for other expenses, most (if not all) repair warranties explictly state that only parts and labor are covered, and generally no other expenses (hotel, rental, meals, etc) are not covered. In most cases if I put a any customer in a rental car, it is at the customer's expense with a low rate. By the Way, if you were not under any warranty, you are not required to take your car to the dealer for any repair work or service, If you find a good local mechanic, you can save a lot of hassle, and get quality work done in REAL TIME, not DEALER TIME.

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