Fri, December 28, 2001
They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Richard (Belinda) Charles Their relationship to the company: Owner Rebuttal: Ordered a AB Rocker as shown on television. The credit card as we request them to deduct every month. Since we did not get the item we ordered, we quite paying with the credit card. The Tel-A-Fax letter shows the order number also showing an outstanding bill still owed in the amount of 44.95. I contacted Tel-A-Fax their records shows that this amount was finally paid in full. I requested to this day the AB Rocker still has not been received. Yes, Quantum North America has no 800 numbers and we keep going round and round with the numbers. Tel-A-Fax 1-800-780-6770 was called to give another credit card to pay the balance owed. The address they show is Quantum North America 3070 Lawson Blvd PO Box 9018 Oceanside, NY 11572-9018 The Customer Service Representative's name is Karen Kelly 02/28/00 CL#9570264 Order Number: ZU40XXX I still call them and tell them I want my order!!!! If an item is paid in full---send the item!!!!!