Complaint Review: KHovnanian Forecast Homes - Coachella California

By now everything has been installed, reapaired or replaced. Would I recommend this builder to anyone? NO, maybe not. That's like asking me if I would relive my whole ordeal and the answer to that is NO definetely NOT. Although everything now looks to be in proper working condition I would not like to experience this a second time or want anyone to experience the headaches, and sarcasm I got from some of the people associated with this company. One of them is John Quick (manager) and no people skills "in my opinion". He said he'd call me back to help me find a solution to my problem (might he still be looking for one)? He was no help. Another person who was rude to me was a lady named Valerie in the sales office. By now I've talked to other people in the neighborhood who have dealt with her and agree, she's the last person you want to "work" with after you've closed escrow, there's no longer a reason why she needs to keep you happy $$.. I didn't expect anyone to be "nice" to me, just to show a little respect to those of us who must leave work early to make it to the sales office before they close to pick up keys etc. EXAMPLE: by getting off her cell phone from what sounded like a personal call to hand me my (correct) mail box keys to avoid more complications. And yes, I ended up with some else s keys. I'm still waiting for mine, by the way. Anyway, alot of my problems have been from lack of attention. People just wanting to pass me on to the next person. Not directing me to the people that would help me. Many times the answer I got was "I don't know", but I'll get back to you. So, of course my frustration increased, after not receiving a phone call or yet an answer to my complaints. All I needed to know was that someone would work with me and when. When I asked for dates I didn't want to hear, "your home is under warranty for a year". I know that, I wanted to be given a date and for that promise to be kept. But remember, I was talking to the wrong people. I was finally given the direct number to the customer service office for our development. This office is responsible for making sure everything in the home is working properly. Had I had their number from the beginning I would have skipped everyone else and been happy from the beginning. They have gone out of their way. Walking into our clean, completed house (as we expected it to be from day one) was GREAT. We've had minor problems as expected and they are quick to respond by sending someone out (if available) or scheduling an appt and keeping their word! They don't beat around the bush and have answers to our questions. My husband and I have each talked to Nash Santillanes and Kevin and find them to be the best people we could have met at a point where we felt that we were not getting answers from this company. I hope they know how greatful we are for their help and understanding the stressful situation we were in. Thanks so much for your help and most important showing us that respectful and courteous customer service does exist within your company... My home is beautiful and find it to be one of the best floor plans in the area, so if like me you fall in love with one and decide to take your chances: just be careful. After all I don't want to deter wonderful people from our community. Make sure your address is correct, that you are given the correct mail box key and most important walk thru your house before you sign loan docs. (The little things we sometimes overlook).. Good LUCK!!! P.S. Thank you Nash for improving our experience at KHOV's Forecast Homes-La Paloma in Coachella!! My family and I thank you for going out of your way to help us! You along with the guy who comes out to work on our home are awesome.... We are now able to enjoy our NEW home! (I'm sorry I can't remember the name of the person who is responsible for our section of the developement, my mission is now to find out his name and thank him personally for making our home a priority!)...:O) No longer UNHAPPY @ La Paloma