• Report:  #3301

Complaint Review: Just Brakes - Denver Colorado

Reported By:
Mon, September 11, 2000

Just Brakes
6380 E. Hampden Ave Denver, 80222 Colorado, U.S.A.
Auto Repair Service
Tell us has your experience with this business or person been good? What's this?
On 8/21/99, Bob at Just Brakes did extensive work on my braking system totalling $611.35 on a 1992 Ford Explorer. He replaced the pads, reconditioned by calipers, replaced my hoses, changed my fluid, and replaced the grease seals. All was well.


On 9/10/00, my wife was driving home from work and was almost in an accident. She nearly lost control of the veichle when she had to stop. She continued to drive the truck home (gingerly) and told me about the problem. I called the Just Brakes service center at 6380 E. Hampden Ave in Denver Colorado, and they happily agreed to take the car in and "take a look".

I was shocked to learn that they wanted another $450.00 from me for repairs to things they had already done a year ago. "Well, we have a pro-rated warranty" they said. I said that they sold me bad pads and that's what caused this and they were liable for their shoddy products. They got mad at me and my wife and blamed our driving for the pads breaking. (Keep in mind that the last speeding ticket I recieved was seven years ago for doing 60 in a 55.)

I called the Denver Area Manager and he never returned my callls. (Go Figure) Then I tried to find a corporate office. After calling 10 stores in Colorado and in Texas, I finally found the person who "could do something about this". His name is Chris Coomer (spelling?) In Dallas Texas, and can be located at 800-445-7105. You need to keep calling about every 30 minutes to aviod the useless messaging system they use, as they never called back on that.

Then I learned something that really upset me. Chris and Just Brakes didn't care that my wife was in harms way due to a product that they sold. They didn't care that everything that they did had to be re-done and explained to me that it was to be expected with that model. (I never told Chris the model or make of the car until after he told me what to expect.) Then I learned something else. I got ripped off. I told those idiots to take my truck down and put it back the way they found it and drove it home.

Do yourself a favor, never, never, never go to Just Brakes for any reason other than to use the wash room and becarefull with that. I will be putting out a website bashing these idiots, and keeping track of every complaint I find. Look at Yahoo under "Just Brakes", and probably consumer rights pages as well.

Guess what Chris, you messed with the wrong web admin!

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