Complaint Review: J.R Cahoon - Mike Grey - Brockport New York

After reading this rerport, it is plain to see the problem with ebay's lack of speed in solving fraudulent claims-people like you Mr. Helfrich! Let me tell you about a real case of ebay fraud: Over a year ago I started an ebay store selling dvd's after I was forced to sell my shop because insurance was getting too high (My shop was in a high crime area in Philadelphia). All went well for the first six months and then when I went to make a deposit in my business account, I noticed $4000.00 missing. I emmediately called the bank and they told me their records showed that I took it out, which I clearly had not. They then asked me if anyone else had the account # (wife, business partner, etc). The answer again was clearly a no since I am single and am in this business by myself. They said they would investigate...Two weeks later I went to make a withdrawl and the remaining portion of my account was gone-all $14,000.00! That same night I got a call from officials at ebay Safe Harbor asking if there were any unusual changes in my accounts. To make a long story short, they informed me that a person or group of persons have hacked through personal accounts of over 90 ebay store owners and drained them clean of a combined figure of $787,000.00! This was over 6 months ago. Still I have not been reimbursed (as have not the other 90 or so victims). I have kept in constant contact with ebay officials, bank officials and federal authorities over this matter and they have all told me the same thing- "i'm sorry Mr. Wallace, but do to the over abundance of petty crimes being reported, our resources are spread very thin, which takes us awy from investigating REAL crimes." When I read your initial report and then your rebuttal, I didn't know whether to laugh or feel like choking you! Threatenning to sue ebay over something so petty? You're the idiot who let your friends see your password! You lost nothing by this-there was no obligation for you to pay for those things; all you would have had to do is contact the sellars, tell them what happened, and change your password. If you did pay for those things, you are a complete moron! It's people like you, Mr. Helfrich that make the investigation into real ebay fraud a painfully slow process. Open a new account, drop your immiture friends, and get a real problem to deal with!

After 25 + attempts to get Ebay(through emails, live chat, etc.)to help me, I have a response from them. Thier customer service is non-existent. They try every way to blame you for your account info being stole. I had to threaten a lawsuit to get them to even listen to me. Here is their response: Thank you for writing to eBay's SafeHarbor Department with your report that a user is falsely representing that he or she is another eBay member. We understand your concern and will investigate this situation as soon as possible, usually within 24 hours. You can review our policy against this type of activity at the following web address: Thank you for writing to eBay's SafeHarbor Department with your report that a user is falsely representing that he or she is another eBay member. We understand your concern and will investigate this situation as soon as possible, usually within 24 hours. You can review our policy against this type of activity at the following web address: Once we investigate your report, we will take appropriate action based upon the policy violation and the member involved. This action may be an educational alert, a temporary sanction or suspension. Please keep in mind that, due to our privacy policy, you will not be sent specific details about the results of our investigation. If we need more information, we will contact you. If you did not include the information we need to properly investigate your report (such as the User ID of the member and any email that contains evidence of this misrepresentation of identity) please resubmit this information through the webform. We always need the full header of any email you send as evidence because it enables us to trace the pathway of the email. You can review what a header is and how to locate it at the following web address: If you have trouble finding the email header, we suggest that you go to the following link, which contains information on how to obtain headers for various email clients: : You may want to request the member's contact information to verify his or her identity. The information you request will be sent via email to your registered eBay email address. The user whose information you are requesting will also receive your contact information. If you would like to try this option you can request the member's name, phone number, city and state through the following web address: We appreciate the time you took to write to us. We also want to assure you that an eBay SafeHarbor Representative will quickly review your report about a user who is falsely representing that he or she is another eBay user and apply our guidelines fairly. **Please do not respond to this email as your reply will not be received. Best regards, eBay SafeHarbor Team Once we investigate your report, we will take appropriate action based upon the policy violation and the member involved. This action may be an educational alert, a temporary sanction or suspension. Please keep in mind that, due to our privacy policy, you will not be sent specific details about the results of our investigation. If we need more information, we will contact you. If you did not include the information we need to properly investigate your report (such as the User ID of the member and any email that contains evidence of this misrepresentation of identity) please resubmit this information through the webform. We always need the full header of any email you send as evidence because it enables us to trace the pathway of the email. You can review what a header is and how to locate it at the following web address: If you have trouble finding the email header, we suggest that you go to the following link, which contains information on how to obtain headers for various email clients: You may want to request the member's contact information to verify his or her identity. The information you request will be sent via email to your registered eBay email address. The user whose information you are requesting will also receive your contact information. If you would like to try this option you can request the member's name, phone number, city and state through the following web address: We appreciate the time you took to write to us. We also want to assure you that an eBay SafeHarbor Representative will quickly review your report about a user who is falsely representing that he or she is another eBay user and apply our guidelines fairly. **Please do not respond to this email as your reply will not be received. Best regards, eBay SafeHarbor Team

*UPDATE* Ebay has at last gotten off of their duffs, and after a month and a half of emailing them, they are looking into the matter. I filled out a complaint form with an Ebay afiliated Fedral Agency. It may take a month or so for them to get around to reading my case; I have all the facts and proof I need to show what they did. WhenI hear more news on the matter, I will UPDATE this report.