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  • Report:  #1487201

Complaint Review: Jiffy Lube Ocean City Maryland - Ocean city MARYLAND

Reported By:
Oc me - Ocean City, United States
Submitted:
Updated:

Jiffy Lube Ocean City Maryland
12641 ocean gateway Ocean city, 21842 MARYLAND, United States
Phone:
410-213-0771
Web:
N/A
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My horrific Jiffy Lube West OC experience today Request oil change. Arrive home and needed to check something under hood. No fluids topped off and In fact other than the oil change nothing was done. I promptly returned and requested problem be rectified.

The owner/VP stated he did not have time for this today “I’m very busy let me get your number and I’ll call you back about this” There was 1 car ahead of me. I requested he look under my hood and he then filled the windshield washer fluid stating “when we put it in it bubbles and we don’t have time to wait for it to go down so it won’t be completely filled ever” ?,,,

After discussion he walked away stating again he would call me. I was not pleased. I went in the store and asked to speak with him again. There were customers in there and I told them to check their service as the same could happen to them that’s when the owner came in.... at the end of me telling the other customers this.

He proceeded to state the following things not in any particular order and agreed to give me a refund all the while slandering me and women in general. At this point I had to defend myself and again stated that I just wanted what I paid for to be done and since he wasn’t going to do it today I wanted a refund.

That’s when he told me to get out of his store and threw my receipt at me. In the midst of this fiasco he stated.... He was the manager and was so busy he himself was working and he didn’t have time for complaints. You’re really going to complain about not vacuuming?

Your brake fluid is at the minimum which is a Safe level it so we don’t have to top it. I’ve never seen a woman be so rude. Women aren’t supposed to act like this get the hell out of my store. What do you expect from a 5 Minute service? You flap your lips just Like a woman.

I was going to give you a refund until you kept flapping your lips complaining about what wasn’t done. You’re so rude I told you I would call you and You could come back. I have paying customers in line. I don’t care if you never come back I have your address. (That’s scary)

I doubt you could check your own tire pressure. That b*tch is still taking pictures ( which I never did. I was on the phone calling the sheriffs department) Women are Supposed to be calm. What is wrong with you?

I never have anyone complain.

You’re the only one. (I’m fact this happened 2 yrs ago and the only reason I returned was because he rectified it and even has notes in his computer and asked at my last oil change. If service has been ok since) I saw your car and know everything was done as he next asks who worked on my car and had Already visually seen nothing was done.

He threw out so more flapping your lips comments and women insults all the while two more minorities were sitting in the waiting room. One covering all but his eyes with his sweatshirt in shock at what the manager was saying as he continued to holler at me for alerting his customers about my car blunder.

I stated that he is now the one driving away customers. He then refused to give me a refund and threw my receipt at me and went to the car bay and verbally bashed and made fun of me until the police arrived.

I just wanted what I paid for.

If he was insulting me like this as a woman I surmised that he also holds low opinions of other people different than himself and if he can treat me like this he can treat you like this as well.



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