#2REBUTTAL Owner of company
Mon, April 08, 2002
Have been with Verizon DSL and Web/Email hosting now for nine months. EMail support is nonexistent. The only way I have ever spoken to a person there has been when I have called Verizon sales which sold me the "Verizon" service as a single package not a collection of unrelated services by separate organizations with separate phone numbers. Interland is one of them (domain email). I have probably made more than one-hundred calls, all reaching only an answering machine -- and I believe there was one call back even alleging to return the answering machine call. Odds are that the one call was really responding to complaints I put in through the Verizon sales department. I would be very interested inparticipating in a class action suit.