- Report: #292546
Complaint Review: Inner Concepts Or I Deal Direct - Stateline Nevada
-
Author Confirmed
Why?
Inner Concepts Or I Deal Direct
237 Tramway Drive STE D Box 4470 Stateline, 89449 Nevada, U.S.A.
Phone:
775-588-0161
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Inner Concepts, Or I Deal Direct Fraud, Stateline Nevada
On 09/17/07, I ran across a site called consumerdirectsavings.com. They offer you a choice of 3 different laptops for free if you complete 2 silver offers 2 gold offers and 6 platnium offers. I signed up , the first set of offers were Silver Offers-
Passport to Fun+Savings Oct 7 2007 4:22PM - Still Showed as Pending even though I was approved and had a membership number.
Cheryl Tiegs Ageless Sep 25 2007 - Showed as pending, I applied for this offer on Sept 25 2007 in the Platnium Offers, Order Shipped Sep 27 2007 and was received at my home.
Gold Offers -
Ivory White Sep 30 2007 9:19PM Approved!
Gevalia 12 Cup Sep 26 2007 8:54PM Approved!
Scholastic Help Me Be Good Sep 30 2007 9:11PM Approved!
Boca Java Sep 17 2007 7:35PM Pending
Group Requirements Completed!
Platnium Offers-
12-in-One Sep 17 2007 7:19PM - Order Number: 1******
BMG Music Service Sep 17 2007 7:25PM - Shows Pending - Name: Ms Nateasha - Email: helmarida- Account Number: ******2442
Columbia House Sep 22 2007 10:43AM - Still shows as pending - Account Number ******7*** - Order Shipped Sep 27 2007
Securecreditoffer.com Sep 25 2007 9:30AM Approved
Kaboom NeverScrub Sep 17 2007 7:09PM Approved
I emailed them to see why they had not showed up as approved
my answer from email:
Date: Fri, 19 Oct 2007 10:14:27 -0400 (EDT)
Subject: Manual Credits (Thread:37312)
To: helmarida
From: "Customer Service"
Dear valued customer,
We do not guarantee that a user will receive credit for an offer.
We are not responsible for delays in reporting offer completion or failure to receive offer credit. The time it takes to receive credit varies greatly. We would suggest completing another offer before your account expires in the given 60 days.We do not possess the ability to manually change an offer to "approved"
status.
Sincerely,
Customer Service
Web Site: ConsumerDirectSavings.com (1726: CDS - Laptop)
Email: helmarida
IP: 76********
Question: My question was not found here
So, I signed up for more offers, some not even showing approved
The results as of 10/25/07:
THESE IS THE STATUS AFTER I COMPLETED MORE OFFERS PER REQUEST FROM ONE OF THE EMAILS I RECEIVED
Silver Offers
Offer Name Signup Date Status
Today's Escape Oct 25 2007 7:48AM Pending
Never Go To The Post Office Again! Oct 21 2007 4:37PM Pending
eMusic Oct 25 2007 7:51AM Pending
Dermitage Sep 28 2007 4:44PM Pending
Cheryl Tiegs Ageless Oct 7 2007 3:36PM Pending
Experian Credit Report Oct 24 2007 8:36AM Pending
eMusic.com Oct 21 2007 4:37PM Pending
Passport to Fun+Savings Oct 7 2007 4:22PM Approved!
Jewelry Savings Plan Sep 30 2007 1:48AM Pending
My Work At Home Package Sep 22 2007 11:10AM Pending
Google Profit Biz Oct 24 2007 8:35AM Pending
PURITY Natural Mineral Makeup Oct 7 2007 4:21PM Pending
Hoodia Star Oct 24 2007 8:35AM Pending
eBay Oct 25 2007 7:42AM Pending
Disney Movie Club Oct 24 2007 8:35AM Pending
Critics Choice Entertainment Club Oct 24 2007 8:36AM Pending
Discover More - Clear Card Oct 25 2007 7:44AM Approved!
Danielle Janine Jewelry Sep 30 2007 1:54AM Pending
Dermitage Oct 24 2007 8:33AM Pending
Group Requirements Completed!
Gold Offers
Offer Name Signup Date Status
Ivory White Sep 30 2007 9:19PM Approved!
Gevalia 12 Cup Sep 26 2007 8:54PM Approved!
Scholastic Help Me Be Good Sep 30 2007 9:11PM Approved!
Boca Java Sep 17 2007 7:35PM Pending
Group Requirements Completed!
Platinum Offers
Offer Name Signup Date Status
Computer Learning Software Oct 25 2007 7:58AM Approved!
Columbia House Sep 22 2007 10:43AM Pending
eAuctionExpert Oct 25 2007 7:56AM Pending
Securecreditoffer.com Sep 25 2007 9:30AM Approved!
Vista Print Oct 24 2007 9:01AM Pending
20-Minute FaceLift! Sep 17 2007 7:15PM Pending
Free Credit Analysis and Score Oct 24 2007 8:43AM Approved!
Gevalia Sep 26 2007 8:41PM Pending
2 Day Slim Down! Sep 17 2007 7:23PM Pending
UltimaSmile Sep 17 2007 7:34PM Pending
12-in-One Sep 17 2007 7:19PM Approved!
At Home Rewards Oct 24 2007 9:00AM Pending
BMG Music Service Sep 17 2007 7:25PM Pending
Disney Movie Club Oct 24 2007 8:53AM Approved!
OPRAH SWITCHES TO GREEN TEA! Sep 30 2007 9:22PM Pending
Bargain Homes Oct 24 2007 8:52AM Pending
Colopure Oct 24 2007 8:50AM Pending
Great Fun Oct 14 2007 5:21PM Pending
Kaboom NeverScrub Sep 17 2007 7:09PM Approved!
ValueMax Sep 17 2007 7:08PM Pending
Group Requirements Completed!
Congratulations! You've been approved!
Click here to redeem your gift.
( note link to redemption manager consumerdirectsavings.com/redeem.cgi/?config=1726)
Clicking this link will take you to the Redemption Center where you will be asked to confirm your shipping address. Follow the Redemption Center instructions to receive your incentive gift.
Terms & Conditions
PLEASE ALLOW 30 DAYS FOR THE QUALIFICATION OF OFFERS BEFORE EMAILING CUSTOMER SERVICE. WE WILL ONLY EVALUATE REQUESTS AFTER 30 DAYS.
YOU MAY SIGN-UP WITH EACH OF OUR ADVERTISERS ONE TIME EVERY 6 MONTHS. ONCE YOU HAVE SUCCESSFULLY COMPLETED AN ADVERTISER'S OFFER YOU ARE PROHIBITED FROM SIGNING-UP FOR THAT OFFER, AS WELL AS ANY OTHER OFFER SPONSORED BY THE ADVERTISER, FOR 6 MONTHS.THIS OFFER IS LIMITED TO ONE GIFT PER HOUSEHOLD.
USERS WHO VIOLATE THESE TERMS AND CONDITIONS ARE NOT ELIGIBLE TO RECEIVE A PROMOTIONAL ITEM FROM THIS WEB SITE.
This is when all the mess began. I put in my redemption information, printed the form, and a w-9 that they require and I mailed off my forms the same day. On 11/11/2007 I checked my gift status and it showed all the gold offers had been changed from approved to pending, pissed off an confused I emailed them asking what was the deal. The reply:
Date: Mon, 12 Nov 2007 16:34:29 -0500 (EST)
Subject:Technical Issues (Thread:43659)
To: helmarida
From: "Customer Service"
We are currently experiencing technical difficulties with our user account pages. If your gold offers were approved previously, they are still approved in our database. We ask that you continue to check your account page periodically, but refrain from contacting us again, as we have many other users to reply to.
Yeah Right, My 60 days expired on 11/16/07 by them removing my gold offers from approved to pending, it caused the so called system to disqualify me from the site. I checked my gift status on 11/20/07 the message I got:
Thank you for your interest in our offer ConsumerDirectSavings.com! Due to the limited time nature of the offer, your registration is now expired. Please see our Terms and Conditions for further information.
-- Thank you.
So again I emailed them because I could no longer access my gift status, the response:
Date: Wed, 21 Nov 2007 10:41:44 -0500 (EST)
Subject:Certificate Processing Time (Thread:46463)
To: helmarida
From: "Customer Service"
Dear Customer,
Please be aware that it may take 3-4 weeks from the date you mail your redemption certificate for it to be received, reviewed and processed by our fulfillment department.
Please also be advised that your account may show as being expired after 60 days from the time you registered. If you have already printed and mailed your certificate this will not effect you. You will still
receive your gift despite your account being expired.
If it has been longer than 4 weeks since you have mailed your certificate, please contact us back.
Thank you,
O.K, so after 4 weeks, I emailed them to check the status, the response:
From: "Customer Service"
To: helmarida
Subject:RE: ConsumerDirectSavings.com customer service request (Thread:50291)
Date: Wed, 5 Dec 2007 11:35:48 -0500
Please allow for additional processing time due to Thanksgiving Holiday.
Im very angry now, I emailed them asking them to tell me when I will get my laptop and the result:
From:"Customer Service"
To: helmarida@
Subject:RE: ConsumerDirectSavings.com customer service request (Thread:53731)
Date: Fri, 14 Dec 2007 14:21:56 -0500
No, we have not received it.
The last email I sent and their response:
From:"Customer Service"
To:[email protected]
Subject:RE: ConsumerDirectSavings.com customer service request (Thread:54262)
Date: Sun, 16 Dec 2007 14:50:29 -0500
We do not have your redemption certificate or your W9 form.
-----Original Message-----
From: helmarida@ [mailto:helmarida@]
Sent: None
Subject: ConsumerDirectSavings.com customer service request
(Thread:54262)
Web Site: ConsumerDirectSavings.com (1726: CDS - Laptop)
Email: [email protected]
IP: 24.27.109.230
Question: My question was not found here
Message entered by user:
I have completed all my offers, I have sent in my redemption form, i have respectfully done all requirments and some. This was suppose to be a gift
for my son, all i ask is that you honorthis offer as i have please, find it, i gave my personal information to you trusting. Are you telling me that
after 2 months, you have not received my redemption certificate? as I said before , i can send proof.
This is a flat out lie and they have my personal information and I intend to report them to the BBB, and the IRS, and maybe the FBI. I notice this has happend to many other victims on this site. Note that they are affiliated with
Name: I-Deal Direct Interactive Inc.
Phone: (312) 593-8548
Address: 27 N Wacker Dr Ste 623
Chicago, IL 60606-2800
Principal: Mr. Steven Toole, Chief Operations Officer
Customer Contact: Mr. Steven Toole, Chief Operations Officer - (312) 593-8548
File Open Date: June 2003
TOB Classification: Internet Marketing Services, Advertising Specialties, Advertising/Marketing Agencies
BBB Accreditation: This organization is not a BBB Accredited business.
Additional DBA Names
I-Deal Direct
Ideal Direct
Customer Experience
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 108 complaints about this company in the last 36 months, our standard reporting period.Of the total of 108 complaints closed in 36 months, 8 were closed in the last year.
Advertising Issues BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
4 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
19 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
11 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
28 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Sales Practice Issues BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
8 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
to the BBB.
5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
- BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Additional Telephone Numbers, and Email Addresses Additional Phone Numbers
Tel: (888) 711-7334
Tel: (866) 348-3903
Additional Email Addresses
[email protected]
I have filed with them also.
Nateasha
Irving, Texas
U.S.A.
Passport to Fun+Savings Oct 7 2007 4:22PM - Still Showed as Pending even though I was approved and had a membership number.
Cheryl Tiegs Ageless Sep 25 2007 - Showed as pending, I applied for this offer on Sept 25 2007 in the Platnium Offers, Order Shipped Sep 27 2007 and was received at my home.
Gold Offers -
Ivory White Sep 30 2007 9:19PM Approved!
Gevalia 12 Cup Sep 26 2007 8:54PM Approved!
Scholastic Help Me Be Good Sep 30 2007 9:11PM Approved!
Boca Java Sep 17 2007 7:35PM Pending
Group Requirements Completed!
Platnium Offers-
12-in-One Sep 17 2007 7:19PM - Order Number: 1******
BMG Music Service Sep 17 2007 7:25PM - Shows Pending - Name: Ms Nateasha - Email: helmarida- Account Number: ******2442
Columbia House Sep 22 2007 10:43AM - Still shows as pending - Account Number ******7*** - Order Shipped Sep 27 2007
Securecreditoffer.com Sep 25 2007 9:30AM Approved
Kaboom NeverScrub Sep 17 2007 7:09PM Approved
I emailed them to see why they had not showed up as approved
my answer from email:
Date: Fri, 19 Oct 2007 10:14:27 -0400 (EDT)
Subject: Manual Credits (Thread:37312)
To: helmarida
From: "Customer Service"
Dear valued customer,
We do not guarantee that a user will receive credit for an offer.
We are not responsible for delays in reporting offer completion or failure to receive offer credit. The time it takes to receive credit varies greatly. We would suggest completing another offer before your account expires in the given 60 days.We do not possess the ability to manually change an offer to "approved"
status.
Sincerely,
Customer Service
Web Site: ConsumerDirectSavings.com (1726: CDS - Laptop)
Email: helmarida
IP: 76********
Question: My question was not found here
So, I signed up for more offers, some not even showing approved
The results as of 10/25/07:
THESE IS THE STATUS AFTER I COMPLETED MORE OFFERS PER REQUEST FROM ONE OF THE EMAILS I RECEIVED
Silver Offers
Offer Name Signup Date Status
Today's Escape Oct 25 2007 7:48AM Pending
Never Go To The Post Office Again! Oct 21 2007 4:37PM Pending
eMusic Oct 25 2007 7:51AM Pending
Dermitage Sep 28 2007 4:44PM Pending
Cheryl Tiegs Ageless Oct 7 2007 3:36PM Pending
Experian Credit Report Oct 24 2007 8:36AM Pending
eMusic.com Oct 21 2007 4:37PM Pending
Passport to Fun+Savings Oct 7 2007 4:22PM Approved!
Jewelry Savings Plan Sep 30 2007 1:48AM Pending
My Work At Home Package Sep 22 2007 11:10AM Pending
Google Profit Biz Oct 24 2007 8:35AM Pending
PURITY Natural Mineral Makeup Oct 7 2007 4:21PM Pending
Hoodia Star Oct 24 2007 8:35AM Pending
eBay Oct 25 2007 7:42AM Pending
Disney Movie Club Oct 24 2007 8:35AM Pending
Critics Choice Entertainment Club Oct 24 2007 8:36AM Pending
Discover More - Clear Card Oct 25 2007 7:44AM Approved!
Danielle Janine Jewelry Sep 30 2007 1:54AM Pending
Dermitage Oct 24 2007 8:33AM Pending
Group Requirements Completed!
Gold Offers
Offer Name Signup Date Status
Ivory White Sep 30 2007 9:19PM Approved!
Gevalia 12 Cup Sep 26 2007 8:54PM Approved!
Scholastic Help Me Be Good Sep 30 2007 9:11PM Approved!
Boca Java Sep 17 2007 7:35PM Pending
Group Requirements Completed!
Platinum Offers
Offer Name Signup Date Status
Computer Learning Software Oct 25 2007 7:58AM Approved!
Columbia House Sep 22 2007 10:43AM Pending
eAuctionExpert Oct 25 2007 7:56AM Pending
Securecreditoffer.com Sep 25 2007 9:30AM Approved!
Vista Print Oct 24 2007 9:01AM Pending
20-Minute FaceLift! Sep 17 2007 7:15PM Pending
Free Credit Analysis and Score Oct 24 2007 8:43AM Approved!
Gevalia Sep 26 2007 8:41PM Pending
2 Day Slim Down! Sep 17 2007 7:23PM Pending
UltimaSmile Sep 17 2007 7:34PM Pending
12-in-One Sep 17 2007 7:19PM Approved!
At Home Rewards Oct 24 2007 9:00AM Pending
BMG Music Service Sep 17 2007 7:25PM Pending
Disney Movie Club Oct 24 2007 8:53AM Approved!
OPRAH SWITCHES TO GREEN TEA! Sep 30 2007 9:22PM Pending
Bargain Homes Oct 24 2007 8:52AM Pending
Colopure Oct 24 2007 8:50AM Pending
Great Fun Oct 14 2007 5:21PM Pending
Kaboom NeverScrub Sep 17 2007 7:09PM Approved!
ValueMax Sep 17 2007 7:08PM Pending
Group Requirements Completed!
Congratulations! You've been approved!
Click here to redeem your gift.
( note link to redemption manager consumerdirectsavings.com/redeem.cgi/?config=1726)
Clicking this link will take you to the Redemption Center where you will be asked to confirm your shipping address. Follow the Redemption Center instructions to receive your incentive gift.
Terms & Conditions
PLEASE ALLOW 30 DAYS FOR THE QUALIFICATION OF OFFERS BEFORE EMAILING CUSTOMER SERVICE. WE WILL ONLY EVALUATE REQUESTS AFTER 30 DAYS.
YOU MAY SIGN-UP WITH EACH OF OUR ADVERTISERS ONE TIME EVERY 6 MONTHS. ONCE YOU HAVE SUCCESSFULLY COMPLETED AN ADVERTISER'S OFFER YOU ARE PROHIBITED FROM SIGNING-UP FOR THAT OFFER, AS WELL AS ANY OTHER OFFER SPONSORED BY THE ADVERTISER, FOR 6 MONTHS.THIS OFFER IS LIMITED TO ONE GIFT PER HOUSEHOLD.
USERS WHO VIOLATE THESE TERMS AND CONDITIONS ARE NOT ELIGIBLE TO RECEIVE A PROMOTIONAL ITEM FROM THIS WEB SITE.
This is when all the mess began. I put in my redemption information, printed the form, and a w-9 that they require and I mailed off my forms the same day. On 11/11/2007 I checked my gift status and it showed all the gold offers had been changed from approved to pending, pissed off an confused I emailed them asking what was the deal. The reply:
Date: Mon, 12 Nov 2007 16:34:29 -0500 (EST)
Subject:Technical Issues (Thread:43659)
To: helmarida
From: "Customer Service"
We are currently experiencing technical difficulties with our user account pages. If your gold offers were approved previously, they are still approved in our database. We ask that you continue to check your account page periodically, but refrain from contacting us again, as we have many other users to reply to.
Yeah Right, My 60 days expired on 11/16/07 by them removing my gold offers from approved to pending, it caused the so called system to disqualify me from the site. I checked my gift status on 11/20/07 the message I got:
Thank you for your interest in our offer ConsumerDirectSavings.com! Due to the limited time nature of the offer, your registration is now expired. Please see our Terms and Conditions for further information.
-- Thank you.
So again I emailed them because I could no longer access my gift status, the response:
Date: Wed, 21 Nov 2007 10:41:44 -0500 (EST)
Subject:Certificate Processing Time (Thread:46463)
To: helmarida
From: "Customer Service"
Dear Customer,
Please be aware that it may take 3-4 weeks from the date you mail your redemption certificate for it to be received, reviewed and processed by our fulfillment department.
Please also be advised that your account may show as being expired after 60 days from the time you registered. If you have already printed and mailed your certificate this will not effect you. You will still
receive your gift despite your account being expired.
If it has been longer than 4 weeks since you have mailed your certificate, please contact us back.
Thank you,
O.K, so after 4 weeks, I emailed them to check the status, the response:
From: "Customer Service"
To: helmarida
Subject:RE: ConsumerDirectSavings.com customer service request (Thread:50291)
Date: Wed, 5 Dec 2007 11:35:48 -0500
Please allow for additional processing time due to Thanksgiving Holiday.
Im very angry now, I emailed them asking them to tell me when I will get my laptop and the result:
From:"Customer Service"
To: helmarida@
Subject:RE: ConsumerDirectSavings.com customer service request (Thread:53731)
Date: Fri, 14 Dec 2007 14:21:56 -0500
No, we have not received it.
The last email I sent and their response:
From:"Customer Service"
To:[email protected]
Subject:RE: ConsumerDirectSavings.com customer service request (Thread:54262)
Date: Sun, 16 Dec 2007 14:50:29 -0500
We do not have your redemption certificate or your W9 form.
-----Original Message-----
From: helmarida@ [mailto:helmarida@]
Sent: None
Subject: ConsumerDirectSavings.com customer service request
(Thread:54262)
Web Site: ConsumerDirectSavings.com (1726: CDS - Laptop)
Email: [email protected]
IP: 24.27.109.230
Question: My question was not found here
Message entered by user:
I have completed all my offers, I have sent in my redemption form, i have respectfully done all requirments and some. This was suppose to be a gift
for my son, all i ask is that you honorthis offer as i have please, find it, i gave my personal information to you trusting. Are you telling me that
after 2 months, you have not received my redemption certificate? as I said before , i can send proof.
This is a flat out lie and they have my personal information and I intend to report them to the BBB, and the IRS, and maybe the FBI. I notice this has happend to many other victims on this site. Note that they are affiliated with
Name: I-Deal Direct Interactive Inc.
Phone: (312) 593-8548
Address: 27 N Wacker Dr Ste 623
Chicago, IL 60606-2800
Principal: Mr. Steven Toole, Chief Operations Officer
Customer Contact: Mr. Steven Toole, Chief Operations Officer - (312) 593-8548
File Open Date: June 2003
TOB Classification: Internet Marketing Services, Advertising Specialties, Advertising/Marketing Agencies
BBB Accreditation: This organization is not a BBB Accredited business.
Additional DBA Names
I-Deal Direct
Ideal Direct
Customer Experience
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 108 complaints about this company in the last 36 months, our standard reporting period.Of the total of 108 complaints closed in 36 months, 8 were closed in the last year.
Advertising Issues BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
4 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
19 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
11 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
28 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Sales Practice Issues BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
8 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
to the BBB.
5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
- BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Additional Telephone Numbers, and Email Addresses Additional Phone Numbers
Tel: (888) 711-7334
Tel: (866) 348-3903
Additional Email Addresses
[email protected]
I have filed with them also.
Nateasha
Irving, Texas
U.S.A.
3 Updates & Rebuttals
Expert Customer Service
Chicago,Illinois,
U.S.A.
Customer was fulfilled.
#2UPDATE Employee
Wed, November 05, 2008
This person was issued a laptop on: Apr 15 2008
Helmarida'scommunity outreach
Irving,Texas,
U.S.A.
Still no responce
#3Author of original report
Tue, January 08, 2008
I received an email on Wed, 19 Dec 2007 09:39:42 -0500 stating "Your account was approved on Dec 14 2007 2:22PM. We will need a W9 from you in order to process the certificate". I faxed over this information Fri, 21 Dec 2007 11:02:02 -0800 via Efax.com Info: The 2 page fax you sent through eFax.com to was successfully transmitted at 2007-12-21 19:02:00 (GMT). The length of transmission was 132 seconds. Since, I have sent numerious emails asking the status. No response. I have filed with the IRS, BBB,and every source in my hands to let people know not to deal with them and their lies. It appears they only responded because the BBB got on them, but as of now I have not gotten anywhere with them.
Helmarida'scommunity outreach
Irving,Texas,
U.S.A.
Still no responce
#4Author of original report
Tue, January 08, 2008
I received an email on Wed, 19 Dec 2007 09:39:42 -0500 stating "Your account was approved on Dec 14 2007 2:22PM. We will need a W9 from you in order to process the certificate". I faxed over this information Fri, 21 Dec 2007 11:02:02 -0800 via Efax.com Info: The 2 page fax you sent through eFax.com to was successfully transmitted at 2007-12-21 19:02:00 (GMT). The length of transmission was 132 seconds. Since, I have sent numerious emails asking the status. No response. I have filed with the IRS, BBB,and every source in my hands to let people know not to deal with them and their lies. It appears they only responded because the BBB got on them, but as of now I have not gotten anywhere with them.
