;
  • Report:  #630

Complaint Review: Ibill and fantasy sex online - Nationwide

Reported By:
-
Submitted:
Thu, September 02, 1999
Updated:

Ibill and fantasy sex online
www.ibill.com & www.fantasysexonline.com Nationwide, U.S.A.
Web:
N/A
Categories:
Internet Services
Tell us has your experience with this business or person been good? What's this?

This is the emails that have gone back and forth in the attempt of

retrieving my money that IBILL and Fantasy Sex Online have

wrongfully taken. Basically I entered a 7 day trial with their

service and then cancelled before the required date to stop the

automatic monthly billing. Fantasy Sex Online and Ibill took the

monthly charge anyway even though they confirmed to me via email

(as you will see below) that they had definitely cancelled my

subscription and that I would not be billed again. Since that time

I have repeatedly emailed and have been told that they have

credited me the money they wrongfully took - but the credit has

never appeared and now I have been advised by Fantasy Sex Online to

talk directly to Ibill and they have basically said that I applied

for the extra subscription and that is that. I am now creating this

report as a URL and will have it sent to all search engines in

protest. If anyone would like to email them and express your

disgust the addresses are listed below. I would have to say that

with my dealings I will never be involved with any internet service

that uses IBILL or is associated with Fantasy Sex Online.

EMAIL #1

At 11:12 PM 6/23/99 , you wrote:

I would like to cancell my subscription to Fantasy Sex Online at

the completion of the seven day trial period.

My login is : *********

My Subscription no: *******

Could you please advise by return e-mail once this has been

actioned.

Regards

At 07:24 AM 6/28/99 , you wrote:

>>Delivered-To: [email protected]

>>Date: Mon, 28 Jun 1999 01:47:26 -0400 (EDT)

>>To: [email protected]

>>From: ()

>>Subject: cancel

>>

>>Below is the result of your feedback form. It was submitted by

>> () on Monday, June 28, 1999 at 01:47:25

>>------------------------------------------------------------------

---------

>>

>>EMAIL:

>>

>>Site Name: Fantasy Sex Online

>>

>>SUBNO: *******

>>

>>NAME: **********

>>

>>PASSWORD: **********

>>

>>------------------------------------------------------------------

---------

>>

>

>

EMAIL #2

Dear

We have cancelled your monthly subscription as per your request

and you will not be billed again.

You still have 3 days left on your current membership.

*Important Message for all FantasySexOnline Members*

Go to this web page now...

http://www.fantasysexonline.com/special1.htm

WEB PAGE

Link


If we can be of any more assistance please let us know.

Best Regards,

>>Customer Service<<

http://www.fantasysexonline.com

E-Mail: [email protected]

WEB PAGE Link

"The Best Adult Fun & Fantasy on the Internet"

EMAIL #3

I would like to know why even though I cancelled my weekly trial

subscription as per below that I have been billed for a months

subscription????

On the 24th of June I was billed by IBL for $7.77 for the weekly

trial

subscription which I cancelled before the membership was up and now

I find

that on the 5th of June IBL has billed me another $38.13.

I expect this to be amended immediately as the below e-mail and

response

shows clearly that I cancelled well before my membership is due.

I would appreciate an immediate advice on what has happened and

what is

being done to rectify this.

Regards

a sleepless mind in his heart and an insatiable personality...

----- Original Message -----

From: Customer Support FSO

To:

Sent: Tuesday, 29 June 1999 12:28

Subject: Cancelled (was Re: Fwd: cancel)

> At 07:24 AM 6/28/99 , you wrote:

> >>Delivered-To: [email protected]

> >>Date: Mon, 28 Jun 1999 01:47:26 -0400 (EDT)

> >>To: [email protected]

> >>From: ()

> >>Subject: cancel

> >>

> >>Below is the result of your feedback form. It was submitted by

> >> () on Monday, June 28, 1999 at 01:47:25

>

>>------------------------------------------------------------------

--------

-

> >>

> >>EMAIL:

> >>

> >>Site Name: Fantasy Sex Online

> >>

> >>SUBNO: *******

> >>

> >>NAME: **********

> >>

> >>PASSWORD: **********

> >>

>

>>------------------------------------------------------------------

--------

-

> >>

> >

> >

>

> Dear

>

> We have cancelled your monthly subscription as per your request

> and you will not be billed again.

>

> You still have 3 days left on your current membership.

>

> *Important Message for all FantasySexOnline Members*

> Go to this web page now...

> http://www.fantasysexonline.com/special1.htm

> WEB PAGE

Link


>

> If we can be of any more assistance please let us know.

>

> Best Regards,

>

> >>Customer Service<<

> http://www.fantasysexonline.com

> E-Mail: [email protected]

> WEB PAGE Link

> "The Best Adult Fun & Fantasy on the Internet"

>

>EMAIL #4

At 12:42 AM 7/9/99 , you wrote:

>I would like to know why even though I cancelled my weekly trial

>subscription as per below that I have been billed for a months

>subscription????

>On the 24th of June I was billed by IBL for $7.77 for the weekly

trial

>subscription which I cancelled before the membership was up and

now I find

>that on the 5th of June IBL has billed me another $38.13.

>I expect this to be amended immediately as the below e-mail and

response

>shows clearly that I cancelled well before my membership is due.

>I would appreciate an immediate advice on what has happened and

what is

>being done to rectify this.

>

>Regards

>

>a sleepless mind in his heart and an insatiable personality...

>----- Original Message -----

>From: Customer Support FSO

>To:

>Sent: Tuesday, 29 June 1999 12:28

>Subject: Cancelled (was Re: Fwd: cancel)

>

>

>> At 07:24 AM 6/28/99 , you wrote:

>> >>Delivered-To: [email protected]

>> >>Date: Mon, 28 Jun 1999 01:47:26 -0400 (EDT)

>> >>To: [email protected]

>> >>From: ()

>> >>Subject: cancel

>> >>

>> >>Below is the result of your feedback form. It was submitted by

>> >> () on Monday, June 28, 1999 at 01:47:25

>>

>>>-----------------------------------------------------------------

---------

>-

>> >>

>> >>EMAIL:

>> >>

>> >>Site Name: Fantasy Sex Online

>> >>

>> >>SUBNO: *******

>> >>

>> >>NAME: **********

>> >>

>> >>PASSWORD: **********

>> >>

>>

>>>-----------------------------------------------------------------

---------

>-

>> >>

>> >

>> >

>>

>> Dear

>>

>> We have cancelled your monthly subscription as per your request

>> and you will not be billed again.

>>

>> You still have 3 days left on your current membership.

>>

>> *Important Message for all FantasySexOnline Members*

>> Go to this web page now...

>> http://www.fantasysexonline.com/special1.htm

>> WEB PAGE

Link


>>

>> If we can be of any more assistance please let us know.

>>

>> Best Regards,

>>

>> >>Customer Service<<

>> http://www.fantasysexonline.com

>> E-Mail: [email protected]

>> WEB PAGE Link

>> "The Best Adult Fun & Fantasy on the Internet"

>>

>>

>

Dear

The charges for this site are $4.95 and $24.95. You might want to

check

and see if you didn't sign up for any additional features that were

located

in the site or are not already a member of another website. I'll

check

into it more from my end as well.

If we can be of any more assistance please let us know.

Best Regards,

>>Customer Service<<

http://www.fantasysexonline.com

E-Mail: [email protected]

WEB PAGE Link

"The Best Adult Fun & Fantasy on the Internet"

EMAIL #5

I definitely have not signed up for any additional features. I

expect you to

rectify this immediately and I am developing a sense of distrust as

to the

intentions of your company.

As per the below e-mail I cancelled the weekly trial subscription

and it was

confirmed by you.

Awaiting your reply.

a sleepless mind in his heart and an insatiable personality...

----- Original Message -----

From: Customer Support FSO

To:

Sent: Friday, 9 July 1999 9:30

Subject: Re: Cancelled (was Re: Fwd: cancel)

> At 12:42 AM 7/9/99 , you wrote:

> >I would like to know why even though I cancelled my weekly trial

> >subscription as per below that I have been billed for a months

> >subscription????

> >On the 24th of June I was billed by IBL for $7.77 for the weekly

trial

> >subscription which I cancelled before the membership was up and

now I

find

> >that on the 5th of June IBL has billed me another $38.13.

> >I expect this to be amended immediately as the below e-mail and

response

> >shows clearly that I cancelled well before my membership is due.

> >I would appreciate an immediate advice on what has happened and

what is

> >being done to rectify this.

> >

> >Regards

> >

> >

> >a sleepless mind in his heart and an insatiable personality...

> >----- Original Message -----

> >From: Customer Support FSO

> >To: <

> >Sent: Tuesday, 29 June 1999 12:28

> >Subject: Cancelled (was Re: Fwd: cancel)

> >

> >

> >> At 07:24 AM 6/28/99 , you wrote:

> >> >>Delivered-To: [email protected]

> >> >>Date: Mon, 28 Jun 1999 01:47:26 -0400 (EDT)

> >> >>To: [email protected]

> >> >>From: ()

> >> >>Subject: cancel

> >> >>

> >> >>Below is the result of your feedback form. It was submitted

by

> >> >> () on Monday, June 28, 1999 at 01:47:25

> >>

>

>>>-----------------------------------------------------------------

--------

-

> >-

> >> >>

> >> >>EMAIL: *******************

> >> >>

> >> >>Site Name: Fantasy Sex Online

> >> >>

> >> >>SUBNO: *******

> >> >>

> >> >>NAME: **********

> >> >>

> >> >>PASSWORD: **********

> >> >>

> >>

>

>>>-----------------------------------------------------------------

--------

-

> >-

> >> >>

> >> >

> >> >

> >>

> >> Dear ******************,

> >>

> >> We have cancelled your monthly subscription as per your request

> >> and you will not be billed again.

> >>

> >> You still have 3 days left on your current membership.

> >>

> >> *Important Message for all FantasySexOnline Members*

> >> Go to this web page now...

> >> http://www.fantasysexonline.com/special1.htm

> >> WEB PAGE

Link


> >>

> >> If we can be of any more assistance please let us know.

> >>

> >> Best Regards,

> >>

> >> >>Customer Service<<

> >> http://www.fantasysexonline.com

> >> E-Mail: [email protected]

> >> WEB PAGE Link

> >> "The Best Adult Fun & Fantasy on the Internet"

> >>

> >>

> >

>

> Dear ,

>

> The charges for this site are $4.95 and $24.95. You might want to

check

> and see if you didn't sign up for any additional features that

were

located

> in the site or are not already a member of another website. I'll

check

> into it more from my end as well.

>

> If we can be of any more assistance please let us know.

>

> Best Regards,

>

> >>Customer Service<<

> http://www.fantasysexonline.com

> E-Mail: [email protected]

> WEB PAGE Link

> "The Best Adult Fun & Fantasy on the Internet"

>

EMAIL #6

I have just looked through the contract that I filled in for

registration

(as I have them saved on my system) and I definitely did not sign

up for any

other services.

The refund of the monthly fee is definitely justified and correct.

Please advise

a sleepless mind in his heart and an insatiable personality...

----- Original Message -----

From: Customer Support FSO

To:

Sent: Friday, 9 July 1999 9:30

Subject: Re: Cancelled (was Re: Fwd: cancel)

> At 12:42 AM 7/9/99 , you wrote:

> >I would like to know why even though I cancelled my weekly trial

> >subscription as per below that I have been billed for a months

> >subscription????

> >On the 24th of June I was billed by IBL for $7.77 for the weekly

trial

> >subscription which I cancelled before the membership was up and

now I

find

> >that on the 5th of June IBL has billed me another $38.13.

> >I expect this to be amended immediately as the below e-mail and

response

> >shows clearly that I cancelled well before my membership is due.

> >I would appreciate an immediate advice on what has happened and

what is

> >being done to rectify this.

> >

> >Regards

> >

> >> >a sleepless mind in his heart and an insatiable personality...

> >----- Original Message -----

> >From: Customer Support FSO

> >To*********

> >Sent: Tuesday, 29 June 1999 12:28

> >Subject: Cancelled (was Re: Fwd: cancel)

> >

> >

> >> At 07:24 AM 6/28/99 , you wrote:

> >> >>Delivered-To: [email protected]

> >> >>Date: Mon, 28 Jun 1999 01:47:26 -0400 (EDT)

> >> >>To: [email protected]

> >> >>From: ()

> >> >>Subject: cancel

> >> >>

> >> >>Below is the result of your feedback form. It was submitted

by

> >> >> () on Monday, June 28, 1999 at 01:47:25

> >>

>

>>>-----------------------------------------------------------------

--------

-

> >-

> >> >>

> >> >>EMAIL: *******************

> >> >>

> >> >>Site Name: Fantasy Sex Online

> >> >>

> >> >>SUBNO: *********

> >> >>

> >> >>NAME: ************

> >> >>

> >> >>PASSWORD: **************

>> >>

> >>

>

>>>-----------------------------------------------------------------

--------

-

> >-

> >> >>

> >> >

> >> >

> >>

> >> Dear *********************,

> >>

> >> We have cancelled your monthly subscription as per your request

> >> and you will not be billed again.

> >>

> >> You still have 3 days left on your current membership.

> >>

> >> *Important Message for all FantasySexOnline Members*

> >> Go to this web page now...

> >> http://www.fantasysexonline.com/special1.htm

> >> WEB PAGE

Link


> >>

> >> If we can be of any more assistance please let us know.

> >>

> >> Best Regards,

> >>

> >> >>Customer Service<<

> >> http://www.fantasysexonline.com

> >> E-Mail: [email protected]

> >> WEB PAGE Link

> >> "The Best Adult Fun & Fantasy on the Internet"

> >>

> >>

> >

>

> Dear ******,

>

> The charges for this site are $4.95 and $24.95. You might want to

check

> and see if you didn't sign up for any additional features that

were

located

> in the site or are not already a member of another website. I'll

check

> into it more from my end as well.

>

> If we can be of any more assistance please let us know.

>

> Best Regards,

>

> >>Customer Service<<

> http://www.fantasysexonline.com

> E-Mail: [email protected]

> WEB PAGE Link

> "The Best Adult Fun & Fantasy on the Internet"

>

EMAIL #7

Dear *******,

I refunded your account 2 days ago. It took a little bit to find

when the transaction occured and find your transaction #.

Hope to not hear from you any time soon.

If we can be of any more assistance please let us know.

Best Regards,

>>Customer Service<<

http://www.fantasysexonline.com

E-Mail: [email protected]

WEB PAGE Link

"The Best Adult Fun & Fantasy on the Internet"

EMAIL #8

Dear ********,

I have spoken with I-Bill and the refund takes one credit card

statement to

appear.

We have also check out your rip off report and forward that to I-

Bill as

well. We advise you at this time to cease harassing us by email and

I-Bill

is contacting their attorneys since you are attempting to slander

both of

our companies.

Once again your refund has been processed for $24.95 and it will

show up on

your next credit card statement.

If we can be of any more assistance please let us know.

Best Regards,

>>Customer Service<<

http://www.fantasysexonline.com

E-Mail: [email protected]

WEB PAGE

At 07:12 PM 8/18/99 , you wrote:

>I have received a credit card statement and have still not

received this

>refund.

>I have also spoken to a friend who is a solicitor and he has

advised me that

>it is not slander if the facts are correct and if it is in the

best interest

>of the public to know.

>

>Could you please once again check this out and advise me what is

happening.

>

>Regards

>

>*******

>

>----- Original Message -----

>From: Customer Support FSO

>To:

>Sent: Thursday, 22 July 1999 12:31

>Subject: YOUR REFUND

>

>

>> Dear *******,

>>

>> I have spoken with I-Bill and the refund takes one credit card

statement

>to

>> appear.

>>

>> We have also check out your rip off report and forward that to I-

Bill as

>> well. We advise you at this time to cease harassing us by email

and

>I-Bill

>> is contacting their attorneys since you are attempting to

slander both of

>> our companies.

>>

>> Once again your refund has been processed for $24.95 and it will

show up

>on

>> your next credit card statement.

>>

>>

>> If we can be of any more assistance please let us know.

>>

>> Best Regards,

>>

>> >>Customer Service<<

>> http://www.fantasysexonline.com

>> E-Mail: [email protected]

>> WEB PAGE

>>

>>

>

EMAIL #9

Dear ********,

I will call I-Bill customer support first thing in the morning

when I get into the office. At that time I will also provide you

with their *800 number and an email address so that you

can see we are trying to handle this for you.

If we can be of any more assistance please let us know.

Best Regards,

>>Customer Service<<

http://www.fantasysexonline.com

E-Mail: [email protected]

WEB PAGE Link

"The Best Adult Fun & Fantasy on the Internet"

At 07:50 PM 8/30/99 , you wrote:

>I am still awaiting a reply on this.

>Could I please be advised as to the progress of this amendment.

>

>

>

>----- Original Message -----

>From: Customer Support FSO

>To: >Sent: Thursday, 19 August 1999 9:47

>Subject: Re: YOUR REFUND

>

>

>> At 07:12 PM 8/18/99 , you wrote:

>> >I have received a credit card statement and have still not

received this

>> >refund.

>> >I have also spoken to a friend who is a solicitor and he has

advised me

>that

>> >it is not slander if the facts are correct and if it is in the

best

>interest

>> >of the public to know.

>> >

>> >Could you please once again check this out and advise me what is

>happening.

>> >

>> >Regards

>> >

>> >******

>> >

>> >----- Original Message -----

>> >From: Customer Support FSO

>> >To:

>> >Sent: Thursday, 22 July 1999 12:31

>> >Subject: YOUR REFUND

>> >

>> >

>> >> Dear ******,

>> >>

>> >> I have spoken with I-Bill and the refund takes one credit card

>statement

>> >to

>> >> appear.

>> >>

>> >> We have also check out your rip off report and forward that

to I-Bill

>as

>> >> well. We advise you at this time to cease harassing us by

email and

>> >I-Bill

>> >> is contacting their attorneys since you are attempting to

slander both

>of

>> >> our companies.

>> >>

>> >> Once again your refund has been processed for $24.95 and it

will show

>up

>> >on

>> >> your next credit card statement.

>> >>

>> >>

>> >> If we can be of any more assistance please let us know.

>> >>

>> >> Best Regards,

>> >>

>> >> >>Customer Service<<

>> >> http://www.fantasysexonline.com

>> >> E-Mail: [email protected]

>> >> WEB PAGE

>> >>

>> >>

>> >

>>

>> Dear ******,

>>

>> I will call I-Bill customer support first thing in the morning

>> when I get into the office. At that time I will also provide you

>> with their *800 number and an email address so that you

>> can see we are trying to handle this for you.

>>

>> If we can be of any more assistance please let us know.

>>

>> Best Regards,

>>

>> >>Customer Service<<

>> http://www.fantasysexonline.com

>> E-Mail: [email protected]

>> WEB PAGE Link

>> "The Best Adult Fun & Fantasy on the Internet"

>>

>

EMAIL #10

Dear *****,

The person I spoke with regarding your account was

named Petra. Her email address is [email protected]

Provide her with the same info that you provided me

with i.e. email address, transaction #, subscription #.

I've done everything I can from my end.

If we can be of any more assistance please let us know.

Best Regards,

>>Customer Service<<

http://www.fantasysexonline.com

E-Mail: [email protected]

WEB PAGE Link

"The Best Adult Fun & Fantasy on the Internet"

EMAIL #11

According to our records, Your original sign up was on, 6/21/99,

you were

rebilled on 6/28 but it did not go through it was declined that is

a soft

decline then you were rebilled on 7/1 and that took. You asked for

cancellation on 7/13/99. And the account has since expired.

Thank you,

Petra Behrend

Client Services Specialist

Client Services Department

Internet Billing Company, Ltd.

Phone: 954-726-3868 x271

Phone: 800-764-4266 x271

Fax: 954-724-0673

Email: [email protected]

Web: www.ibill.com

-----Original Message-----

From: *******************************************

Sent: Tuesday, August 31, 1999 9:04 AM

To: [email protected]

Subject:

I have been advised by customer support to contact you to find out

what is

happening with this as it has been going on since the 19th of June.

Can you

please process this credit asap and advise me when this is done.

Thankyou

********

I would like to know why even though I cancelled my weekly trial

subscription as per below that I have been billed for a months

subscription????

On the 24th of June I was billed by IBL for $7.77 for the weekly

trial

subscription which I cancelled before the membership was up and now

I find

that on the 5th of June IBL has billed me another $38.13.

I expect this to be amended immediately as the below e-mail and

response

shows clearly that I cancelled well before my membership is due.

I would appreciate an immediate advice on what has happened and

what is

being done to rectify this.

Regards

********************

a sleepless mind in his heart and an insatiable personality...

----- Original Message -----

From: Customer Support FSO < [email protected]

>

To: < ******************************************

Sent: Tuesday, 29 June 1999 12:28

Subject: Cancelled (was Re: Fwd: cancel)

> At 07:24 AM 6/28/99 , you wrote:

> >>Delivered-To: [email protected]



> >>Date: Mon, 28 Jun 1999 01:47:26 -0400 (EDT)

> >>To: [email protected]

> >>From: ()

> >>Subject: cancel

> >>

> >>Below is the result of your feedback form. It was submitted by

> >> () on Monday, June 28, 1999 at 01:47:25

>

>>------------------------------------------------------------------

--------

-

> >>

> >>EMAIL: ********************************

> >>

> >>Site Name: Fantasy Sex Online

> >>

> >>SUBNO: ************

> >>

> >>NAME: *************

> >>

> >>PASSWORD: **************

> >>

>

>>------------------------------------------------------------------

--------

-

> >>

> >

> >

>

> Dear **********************************,

>

> We have cancelled your monthly subscription as per your request

> and you will not be billed again.

>

> You still have 3 days left on your current membership.

>

> *Important Message for all FantasySexOnline Members*

> Go to this web page now...

> http://www.fantasysexonline.com/special1.htm



> WEB PAGE

Link


>

> If we can be of any more assistance please let us know.

>

> Best Regards,

>

> >>Customer Service<<

> http://www.fantasysexonline.com

> E-Mail: [email protected]

> WEB PAGE Link

> "The Best Adult Fun & Fantasy on the Internet"

>

a sleepless mind in his heart and an insatiable personality...

EMAIL #12

I have been through this for quite some time now and with the

responses that

I have received and the response that I have now I received I am now

accepting the fact that this company has just decided to rip my

money off. I

entered a 7 day trial with this service and cancelled with

theservicbefore

the required time and had the cancellation confirmed. Then your

company

wrongly billed me for a monthly service (after the seven days had

expired) I

was then advised and have been advised on several occasions that

this

billing was incorrect. I was also advised that your company had

definitely

credited me for the incorrect monthly billing.This has gone on long

enough.

I expect to hear from you that you have recovered the full story

from your

company and that the credit is being processed asap. I am advising

you at

this time that a solicitor has been consulted and that from now I

will use

all means necessary to ensure that if the money that you have

wrongfully

taken is not returned to me then all persons that I have access to

throughout the internet and all other means , webmasters,serialz,

and

bandwidths will know what has happened here. I also now will

proceed with

the broadcast from the ripp-off report and the internet fraud squad

as well

as various legal action through the banks. I have patiently applied

and

replied to the progress reports that I have received throughout the

recovery

of my money that your company has wrongfully taken and most

definitley am

now fully justified in my actions. I have enclosed the one of the

emails

that I have received verifying that this credit was correct and was

to be

done. I certainly hope that in hindsight and with all the facts you

will

acknowledge and process this credit asap.

I expect a very prompt advise as to your actions in this matter now

and look

forward to your response.

please see below excerpt.

>>

>> Once again your refund has been processed for $24.95 and it will

show up

>on

>> your next credit card statement.

>>

>>

>> If we can be of any more assistance please let us know.

>>

>> Best Regards,

>>

>> >>Customer Service<<

>> http://www.fantasysexonline.com

>> E-Mail: [email protected]

>> WEB PAGE

>>

>>

>

Dear ********

I will call I-Bill customer support first thing in the morning

when I get into the office. At that time I will also provide you

with their *800 number and an email address so that you

can see we are trying to handle this for you.

If we can be of any more assistance please let us know.

Best Regards,

>>Customer Service<<

http://www.fantasysexonline.com

E-Mail: [email protected]

WEB PAGE Link

"The Best Adult Fun & Fantasy on the Internet"

----- Original Message -----

From: Petra Behrend

To: **********************************

Sent: Thursday, 2 September 1999 10:56

Subject: RE:

> According to our records, Your original sign up was on, 6/21/99,

you were

> rebilled on 6/28 but it did not go through it was declined that

is a soft

> decline then you were rebilled on 7/1 and that took. You asked for

> cancellation on 7/13/99. And the account has since expired.

>

>

> Thank you,

> Petra Behrend

>

> Client Services Specialist

> Client Services Department

> Internet Billing Company, Ltd.

>

> Phone: 954-726-3868 x271

> Phone: 800-764-4266 x271

> Fax: 954-724-0673

> Email: [email protected]

> Web: www.ibill.com

>

>

>

>

> -----Original Message-----

> From: *****************************

> Sent: Tuesday, August 31, 1999 9:04 AM

> To: [email protected]

> Subject:

>

>

> I have been advised by customer support to contact you to find

out what is

> happening with this as it has been going on since the 19th of

June. Can

you

> please process this credit asap and advise me when this is done.

>

> Thankyou

>

> ************>

>

>

> I would like to know why even though I cancelled my weekly trial

> subscription as per below that I have been billed for a months

> subscription????

> On the 24th of June I was billed by IBL for $7.77 for the weekly

trial

> subscription which I cancelled before the membership was up and

now I find

> that on the 5th of June IBL has billed me another $38.13.

> I expect this to be amended immediately as the below e-mail and

response

> shows clearly that I cancelled well before my membership is due.

> I would appreciate an immediate advice on what has happened and

what is

> being done to rectify this.

>

> Regards

>

> *********> a sleepless mind in his heart and an insatiable

personality...

> ----- Original Message -----

> From: Customer Support FSO < [email protected]

> >

> To: ************************************

> Sent: Tuesday, 29 June 1999 12:28

> Subject: Cancelled (was Re: Fwd: cancel)

>

>

> > At 07:24 AM 6/28/99 , you wrote:

> > >>Delivered-To: [email protected]



> > >>Date: Mon, 28 Jun 1999 01:47:26 -0400 (EDT)

> > >>To: [email protected]

> > >>From: ()

> > >>Subject: cancel

> > >>

> > >>Below is the result of your feedback form. It was submitted by

> > >> () on Monday, June 28, 1999 at 01:47:25

> >

>

>>------------------------------------------------------------------

--------

> -

> > >>

> > >>EMAIL: ***********************

> > >>

> > >>Site Name: Fantasy Sex Online

> > >>

> > >>SUBNO: ********

> > >>

> > >>NAME: *********

> > >>

> > >>PASSWORD: **********

> > >>

> >

>

>>------------------------------------------------------------------

--------

> -

> > >>

> > >

> > >

> >

> > Dear **********

> >

> > We have cancelled your monthly subscription as per your request

> > and you will not be billed again.

> >

> > You still have 3 days left on your current membership.

> >

> > *Important Message for all FantasySexOnline Members*

> > Go to this web page now...

> > http://www.fantasysexonline.com/special1.htm

>

> > WEB PAGE

Link


> >

> > If we can be of any more assistance please let us know.

> >

> > Best Regards,

> >

> > >>Customer Service<<

> > http://www.fantasysexonline.com



> > E-Mail: [email protected]

> > WEB PAGE Link

> > "The Best Adult Fun & Fantasy on the Internet"

> >

> a sleepless mind in his heart and an insatiable personality...

>



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