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  • Report:  #1450000

Complaint Review: Hwewlett-Packard -

Reported By:
Clifford - Colorado springs, United States
Submitted:
Updated:

Hwewlett-Packard
United States
Phone:
650-857-1501
Web:
www.hewlettpackard.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I called HP Instant ink customer service on July 2, 2018. My call was rerouted to some so called "service" center in Manila, Phillipines. After trying to speak with the so called customer "service" representative for over 20 minutes I asked to speak to a Manager located within the continental United States. He could not speak English very well and said I could speak to one of his "managers" in his Office. I said NO I wanted to speak to a person located within the continental United States and he refused. He said I was not allowed to be connected to anyone in the United States. I finally had to hang up on this so called "customer service representative" and I began a search on the internet for any number I could locate for "customer service" within tthe United States and I called a 650-857-1501 number and was connected to the "switchboard". I said I had a customer service problem and wanted to speak to a Manger in the United States and he conncted me to another person overseas. I called back and told this person that I wanted to speak to someone in the United States and to not connect me with any one outside of this Country. I was dumped to a vicious circle phone extension and never spoke to any one after I had held on the line for over 45 minutes. I finally hung up. Hewlett-Packard is the WORST customer "service" experience I have ever had. They refuse to speak to their customers and provide no email address to answer customer service complaints. BEWARE of Hewlett-Packard. They are an awful company to try and do business with.



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