- Report: #842850
Complaint Review: hotwire - Internet
Reported By:
bluecold -
, , United States of America
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hotwire
Internet, United States of America
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hotwire Sell low-star hotel for high-star price! Internet
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Hotwire provides misleading and deceptive information at its website regarding hotel rating. it sold me a low-star hotel for high star price based on "THEIR OWN REVIEW DATA". One of Econo Lodge & Suites was sold me as two and half star hotel. And its price was higher than it was listed at expedia.com (which shows as 2 star hotel for the same one!).
Before I bid, I check hot-wire's hotel rating guidance for 2 1/2 and 2 stars. Econo Lodge was clearly indicated as 2 stars in its own web page, as it was shown in other websites such as priceline.com and expedia.com.
After I knew I bought Econo Lodge, I called hot-wire customer service. I was told that this particular ECONO Lodge can be rated as 2 1/2 based on ITS OWN REVIEW DATA, even though the logo of ECONO Lodge was clearly put in 2 star hotel category in its rating guidance. The agent also argued that they can not include ECONO Lodge in 2 1/2 star category because " there are too many " and "on average it is a 2 star". But if you look at their rating guidance (see the pic) , you will see ramada is one of the hotel put into both 2 1/2 and 2 star category. The agent said nothing that she can do.
Such a deceptive and misleading practice should be warned, given consumers can not access to or understand what HOTWIRE REVIEW DATA is. And they can claim whatever the hotel rating is without following the practices of other websites.
Before I bid, I check hot-wire's hotel rating guidance for 2 1/2 and 2 stars. Econo Lodge was clearly indicated as 2 stars in its own web page, as it was shown in other websites such as priceline.com and expedia.com.
After I knew I bought Econo Lodge, I called hot-wire customer service. I was told that this particular ECONO Lodge can be rated as 2 1/2 based on ITS OWN REVIEW DATA, even though the logo of ECONO Lodge was clearly put in 2 star hotel category in its rating guidance. The agent also argued that they can not include ECONO Lodge in 2 1/2 star category because " there are too many " and "on average it is a 2 star". But if you look at their rating guidance (see the pic) , you will see ramada is one of the hotel put into both 2 1/2 and 2 star category. The agent said nothing that she can do.
Such a deceptive and misleading practice should be warned, given consumers can not access to or understand what HOTWIRE REVIEW DATA is. And they can claim whatever the hotel rating is without following the practices of other websites.
1 Updates & Rebuttals
Anonymous
Oregon,USA
Accurate information
#2UPDATE Employee
Mon, July 02, 2012
What the poster has cut off from the bottom of his/her screenshots is the following:
Please note:
Hotel brands featured above do not represent Hotwire's complete offering of hotel partners in this star rating category. We do not guarantee you will stay in one of these hotels. In addition, we offer select independent hotels, not listed here. Note that some brands feature hotels in more than one star rating category.
Everyone/anyone can verify this at the following link and then clicking on the link to the Star Rating system:
http://www.hotwire.com/helpcenter/hotels/searching-and-booking/rating-reviews/what-determines-a-hotels-rating.jsp
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