Complaint Review: Holiday Inn Richmond South - City Gateway ( Richmond Virginia ) - Richmond Virginia

STAY AWAY! LET KEITH BARR KNOW ABOUT THIS PLACE! STAY AWAY! Keith Barr , the CEO of IHG is a great man , he is trying his best to keep Holiday Inns top notch hotels, BUT , if Keith Barr only knew about this particular Holiday Inn off commerce road in Richmond ( 4303 Commerce Road , Richmond VA) , if he only knew that the manager of this particular location is a crook and a criminal. I booked a room last night through priceline.com , who charged me for the room right away.

Upon my arrival, a lady at the front desk asks for my credit card even though she could clearly see that I had already been charged through Priceline.com. She tells me she is ONLY going to charge $25 for incidentals and that I will see those same $25 back on my card the following day when I check out. She gives me room 413. I was with my 10 year old son. My son and I went to sleep and woke up the next day , we checked out at 9:30am, and upon our arrival in Washington DC , I look at my online bank account to see that the $25 for incidentals was indeed put back in my card after my checking out ,.

BUT ..the wretched front desk girl for unknown reasons , had charged my card $87.33 yesterday when I had first checked in and after her telling me she would only charge $25 for incidentals. I was going to call my bank first, but following proper etiquette , I called the merchant ( Holiday Inn , Commerce Rd) to ask WHY? Why was I charged the $87.33. The same fumbling girl answered the phone , she can barely speak English , her name is Pertweeet or something like that , and they have her at the front desk dealing with customers ..she was not able to answer the WHY she had charged my card the day before, 2pm , for $87.33,.so she instead routes my call to a manager. If you think it was hard to understand Mrs Pertweet, it was close to impossible to make out the managers English. That’s ok I thought , I’m going to work through this.

I just need 1 question answered. WHY did Mrs Pertweet charge my card the day before , 2pm, for $87.33 when priceline.com had already charged me $75 for the room. I wish Mr Keith Barr can later listen to how this conversation went. The manager , and I don’t know what else to call him because he REFUSED to give me his name , very rude and belligerent from the start, told me " I’m the manager , you don’t need to know me name!” ....This so called manager , this guy ..was not able to answer my question either ..WHY the $87.33 charge ? Instead he continues being rude and says " ok it’s going back to your card , you will see it " Thats when I say " Why are you talking to me so rudely ? I’m the one who should be upset, if I wanted to be bad about this I could just go to my bank and charge this amount back , I just want to know WHY I was charged this and your failing to explain it .

This guy BLEW UP and yells at me " GO AHEAD , IM GOING TO NOW CHARGE YOUR CARD AGAIN!” Consumers beware !! This CRIMINAL , instead of answering my question of WHY my card was charged $87.33 ,...HE ANGRILY STARTS CHARGING MY CARD AGAIN AND AGAIN AND AGAIN,. he makes YET another charge of $87.33 , and then charges $62.87 - 12:54pm , $87.33 - 12:55pm, $350 12:55pm and $278-12:55pm. I ONLY STAYED 1 night , and had already checked out at 9:30am!! The $25 incidental fee had already been returned to me ..I’m over 100 miles away from this dirty wretched hotel , and being charged a total of $866 more , through 5 fraudulent transactions , made by A MANAGER WITH NO NAME AT THE HOLIDAY INN IN RICHMOND !! Yes I called the police ! Yes I called holiday inn corporate !

Yes I want to file a lawsuit! Any attorney reading this , please know these people have RUINED my thanksgiving weekend , I have spent the last 8 hours driving back and forth to Richmond , to call the police , and file a report , calling my bank , and speaking to holiday Inn corporate .....my son and I were going to go Black Friday shopping today , and instead my account has $866.70 less then it should because of this non English speaking criminal who Holiday Inn somehow has given authority to charge customer credit cards as he wishes!