- Report: #1324232
Complaint Review: Hhgregg - Downingtown Pennsylvania
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Author Not Confirmed
Why?
Hhgregg
10 Quarry Rd Downingtown, 19335 Pennsylvania, USA
Phone:
484-237-2010
Web:
Www.hhgregg.com
Categories:
Business Rating:
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Hhgregg H.H Gregg Sold me Bed, promised delivery date then set to back order 6-8 weeks Downingtown Pennsylvania
HHGregg sold me a brand new model mattress about 8 days ago. Originally promised me deliver in 10-14 days but would call as it became available. Received phone call after 3 days that it could be delivered earliest being 3 days away. I accepted the date, took off work and waited for the night before for my call. I received a call, spoke with someone who said the bed was in the truck ready to be delivered the following day. Unfortunately no one showed or called. I had to call and speak with an extremely incompetent manager names Yuron who doesn't know his a** from a hole in the ground.
Yuron told me 2-3 days until delivery as the item is guaranteed to be delivered with 8-10 days from ordering. The next day I reached out to inquire about a delivery date and a salesperson informed me it was "back ordered" 4-6 weeks. This is a brand new model!!! How is it back ordered???? Sears can have it to me in 3 days. Guess where I am buying from? Oh and not to mention HH Gregg didn't want to accomodate me for my day off work (-$240) or try to make it right in any other way. Overall a disaster and I will never go back.
