Complaint Review: HHGregg - Apex North Carolina

I went into Hhgregg to purchase a couch set that was priced at $499.99 for the sofa and $499.99 for the loveseat plus $99.99 for delivery, We were at Ashley Furniture prior to visiting Hhgregg and saw the same exact set for $399.99 for the sofa and $379.99 for the loveseat plus $79.99 for delivery. I asked the sales associate if he would be able to match that price.

The associate matched $399.99 for both pieces but refused to compensate for their "price match guarantee"-which states you receive the difference between the price of the two items, the price match guarantee should have brought it down approx. $17. In addition I asked if they could match the price for the loveseat which was $379.99 but they stayed firm and refused to match the price despite it being the exact same item, this would have been another $20 saved. Finally I asked if the shipping could be matched as Ashley Furniture offered their shipping for $79.99 and Hhgregg for $99.99, yet another $20. I was asking to save a measly $60 on my purchase of almost $1000.

The sales clerk was rude and of no help so I asked for a manager, he told me the manager would say the exact thing he said and I again said I would just like to speak to the manager. When the manager arrived they refused to honor the price match. I asked them if it was that big of a deal, and didn't they want to make money from the sale? The clerk responded that 'I had no money", I was then asked to leave the store by the manager politely, the sales clerk however shouted to "leave the store now".

I ended up purchasing the set for $1003 from Ashley Furniture, and even bought their protection plan. I hope people realize what HHGregg is and I hope nobody else has to go through the same experience that I went through and feel as degraded and disrespected as a paying customer.

Very rude, save yourself the time and go to a real appliance store (sears), electronic store (best buy), furniture store (Ashley Furniture), mattress store (Mattress Firm).

Perhaps if you had attempted to control your "drill seargent military voice" and behaved in a calm, rational manner during your interaction with the store manager, you would not have been removed from the store. You know the saying, you get more flies with honey than with vinegar. I am sure the store will not miss your business nor your cheap bargain-door-buster ways.

I cannot believe what I am reading here from the employee.  To volunteer that you are an employee of the store and to be that rude and disrespectful to your customer is mind blowing.  I really wish I would have read these reports about HHgregg before my experience...

First to the employee.  Your customer had every right to be angry as your store manager was rude from the start by a "yea whatever" mentality.  He should have showed concern for the customer whether or not he intended to honor the sale.  I encountered a similar problem from a manager at the Columbia, SC store and my report is on here as well titled "HHgregg liars and theives."  Anyone approached with an attitude like that will only get more angry. 

Secondly, by calling the customer a liar and treating them with even more disrespect with your rebuttal you have only solidified his complaint.  Same with my report on here.  The idea of a rebuttal is to own up to your mistakes or explain your side.  Possibly even apologize for the situation.  Not to belittle the consumer.  The same thing happened with my complaint.  You only make your store look worse by doing that... In actuality I'm glad you do that though as you just prove the complaint.

Finally, as a Drill Sergeant in the military my voice has a great impact on many young Americans.  Possible future consumers to HHgregg.  Especially since the majority of them are young and moving out of their houses for the first time and will need appliances.  And yes by discrediting yourselfs more and more by trying to lie and discredit the consumer you are making my word against your store more powerful.  I will definatly spread the word about your bad business to as many people as possible.  Which is 240 personel every 2 months by the way.

The items you mentioned were Black Friday-only doorbusters.  The ad had a section on it that clearly said Friday morning only on these items.  As for your comments on how the manager reacted to you, you portray yourself as a saint.  Surely, if you were that upset, your voice was raised and probably said some things you wished you hadn't.

Then you claim he raised his arm as if to hit you?  Come on.  Are you suggesting he physically threatened you?