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  • Report:  #1200173

Complaint Review: hh gregg - Nationwide

Reported By:
willyd - Dickson City, Pennsylvania,
Submitted:
Updated:

hh gregg
Nationwide, USA
Phone:
1-866-974-7344
Web:
www.hhgregg.com
Tell us has your experience with this business or person been good? What's this?

"The worst phone CSR support ever! An item was advertised in a sales circular that I attempted to order. It appeared online as "out of stock in my area" and would not accept an "add to cart" order. I then called customer support to see if I could order the item and lock in the sale price and was told flatly, NO! I was told that the item was not discontinued, but, the CSR had no knowledge as to if and when the item would be back in stock or even if it was on order. Very poor customer support information either on the part of HH Gregg corporate or the CSR's are just plain idiots and don't know how to access the proper information to give customers. HH Gregg should definitely allow customers to order items that are temporarily out of stock at the sale price or issue rain checks. Another sad example of why so many large retailers are going out of business--they don't treat their customers right!! "

 

The item in question is as follows:

Home Stretch Carolina Persimmon Swivel Glider Recliner  SALE PRICE $399.00

(Model: 1069342)



1 Updates & Rebuttals

Amended Review

#2Author of original report

Wed, March 25, 2015

Change of heart--found out many companies advertise products that were never available when ads were originally placed, without offering rain checks at the sale price. HH Gregg is no different than any other big box retailer. Sad but true. No need to single them out as the only "bad guys" in retail. Apologies to all HH Gregg employees. 

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